Customer Service Administrator

Grange Energy Services Limited; Linlithgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A growing services company is seeking a Customer Service Administrator to support their team. This full-time role involves managing calls, maintaining accurate records, and ensuring excellent customer service. The ideal candidate will be organized, detail-oriented, and possess strong communication skills, working in a fast-paced environment in Linlithgow.

Qualifications

• Must be able to balance tasks and priorities effectively.
• Demonstrates a calm demeanor under pressure.
• Has a friendly and professional communication style.

Responsibilities

• Support day-to-day operations of the service team.
• Handle inbound and outbound calls professionally.
• Maintain accurate system records and client information.
• Provide clear progress updates to clients and the team.
• Assist with basic finance tasks related to customer accounts.

Skills

Proficient with Microsoft Word

Proficient with Excel

Strong communication skills

Attention to detail

Good organizational skills

Job description

Overview

Grange Energy Services Limited is a well-established and growing company, proudly delivering expert services and solutions in heating, renewables, and ventilation.

Due to a significant increase in demand for our ventilation services, we’re expanding our team and we’re looking for a Customer Service Administrator to join us!

We’re on the lookout for a highly organised and customer-focused individual to play a crucial role in our friendly, fast-paced team.

The Role

What You’ll Be Doing:

As our Customer Service Administrator, you’ll play a key part in keeping our team running like clockwork! Your days will be varied and rewarding, with a focus on organisation, communication, and delivering excellent customer care.

Responsibilities

• Support the day-to-day operations of our service team, helping to organise schedules and maximise productivity
• Be the first point of contact handling inbound and outbound calls, managing service desk emails, and responding to customer queries
• Liaise with customers to confirm appointments, and rearrange schedules when plans change or priorities shift
• Maintain accurate system records and client information, with regular use of spreadsheets
• Keep everyone in the loop providing clear progress updates to clients, the team, and management
• Escalate technical queries and monitor, ensuring a timely and effective resolution
• Assist with basic finance tasks, including payment allocations, raising invoices, account reconciliations and statement distribution
• Build strong relationships with our valued customers, always aiming to provide friendly and high-quality service

Qualifications/Experience

• Proficient with Microsoft Word and Excel
• Great eye for detail, with a high degree of accuracy
• Strong communicator both in writing and face-to-face with a friendly and professional style
• Naturally well-organised, able to balance tasks and keep on top of priorities
• Calm and focused, delivering great work even when things get busy

This is a full time office-based role at the heart of our operations, playing a key part in keeping everything running smoothly. If you’re organised, enjoy working with people, and take pride in delivering outstanding customer service while offering cheerful, hands-on support to a close-knit team, we’d love to hear from you