Customer Service Administrator

TN United Kingdom; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenserviceberater, der außergewöhnlichen Service bietet und Kundenanfragen professionell bearbeitet. In dieser Rolle sind Sie für die Bearbeitung von Schadensanfragen, die Kommunikation mit Kunden und die Pflege interner Systeme verantwortlich. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre organisatorischen Fähigkeiten und Ihr proaktiver Ansatz geschätzt werden. Diese Position bietet nicht nur eine wettbewerbsfähige Vergütung, sondern auch zahlreiche Vorteile, darunter großzügige Urlaubsregelungen, eine betriebliche Altersvorsorge und Gesundheitsleistungen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

25 Tage Urlaub plus Feiertage

Betriebliche Altersvorsorge

Lebensversicherung

Einkommensschutz

Gesundheitsplan oder private Krankenversicherung

Drei bezahlte Freiwilligentage pro Jahr

Mitarbeiteraktienplan

Ermäßigtes Fitnessstudio

Notfallfamilienbetreuung

Zugang zu ermäßigten Gutscheinen

Qualifications

• Erfahrung im Kundenservice oder in der Büroverwaltung ist von Vorteil.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Bearbeitung von Kundenanfragen per Telefon und E-Mail.
• Genaues Eingeben von Kundeninformationen in interne Systeme.
• Unterstützung der Schadensabteilung bei verschiedenen Aufgaben.

Skills

Kundenservice

Büroverwaltung

Microsoft Office

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Organisation

Job description

Social network you want to login/join with:

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor/Administration Agent. In this role, you will be responsible for providing exceptional service to our customers, handling their insurance claims inquiries via phone and email. You will also be responsible for accurately entering information into our internal systems.

How you'll make an impact

• Respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have.
• Regularly monitor the email system for claim form requests and handle them efficiently.
• Update external databases with claims information, as required.
• Maintain effective communication with customers throughout the claims process.
• Adhere to the Data Protection Act, ensuring the confidentiality and security of customer information.
• Enter customer information accurately into our internal system.
• Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policy.
• Make outbound calls to customers as necessary.
• Support the claims department with various tasks, including claims handling, email correspondence, payment processing, document requests, and mail management.
• Perform general administration duties as needed.

About You

• Previous experience in office administration, call center environment, customer service, or insurance is advantageous but not required.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office programs.
• Strong attention to detail and accuracy.
• Outstanding telephone manner.
• Ability to thrive in a fast-paced and busy environment.
• Strong organisational skills.
• Proactive attitude towards delivering excellent service levels.

#LI-CB2

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Other benefits include: three fully paid volunteering days per year, Employee Stock Purchase plan, share incentive plan, critical illness cover, discounted gym membership, season ticket loan, access to a discounted voucher portal, emergency back-up family care, and many more…