Customer Service Administrator

Babcock International; Hull and East Yorkshire; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading defense contractor in Hull is seeking a Customer Service Administrator to support dynamic customer services. You will manage communications with planning and production departments, ensuring vehicles are efficiently returned after repairs. This role requires knowledge of Microsoft Office and previous administration experience. A driving licence and Level 2 education are essential. Join a company committed to inclusion and flexible working options.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to Digital GP

Employee share scheme

Payment of Professional Fees

Responsibilities

• Deliver customer services processes for vehicle repairs.
• Liaise with workshops regarding asset readiness.
• Record safety near misses and manage quality documents.
• Ensure compliance with safety standards and PPE requirements.

Skills

Knowledge of Microsoft Office (Excel, Word, Outlook)

Previous administration experience

Excellent organisational skills

Ability to multitask and prioritise tasks

Education

Full UK Driving Licence

Educated to Level 2 in NQF (GCSE grade C or above, NVQ, Level 1 diploma)

Job description

Overview

Job Title: Customer Service Administrator

Location: Beverley, North Humberside

Compensation: £27,149 + Benefits

Role Type: Full time / Permanent

Role ID: SF64117

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Leconfield site.

The role

As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. This is an exciting opportunity to become part of a dynamic customer services team, providing essential support to the planning and production departments.

Day-to-day, you’ll deliver the customer services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. You’ll also:

• Liaise with planning function where assets are not going to be ready by expected completion date
• Liaising with workshops to confirm assets ready to go into repair
• Recording safety near misses, asset management, quality, document management system
• Ensuring work areas remain safety compliant
• Ensuring staff have and comply with PPE requirements

This role is full time, 37 hours per week and is based on site at Leconfield.

Essential experience

• Knowledge of how to use Microsoft Office e.g. Excel, Word, Outlook
• Previous administration experience
• Excellent organisational skills
• Ability to multitask and prioritise tasks

Qualifications

• Full UK Driving Licence
• Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)

Security clearance

The successful candidate must be able to achieve and maintain Security Clearance (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at GOV.UK.

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
• Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

About Babcock

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header “Reasonable adjustments requirement”. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date

Closing date: 14/10/2025