Customer Service Administrator

Pertemps; Hook; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Administrator in Hook. This full-time role involves providing customer service support, managing enquiries, and processing orders using SAP. The position offers £28,000 - £30,000, 24 days annual leave, and hybrid work options after probation. Strong communication skills and experience with SAP are essential.

Benefits

24 days annual leave plus bank holidays

Hybrid working available after 3 month probation period

Qualifications

• Strong customer service experience is required.
• Experience with SAP is desirable.
• Excellent written and verbal communication skills are necessary.

Responsibilities

• Provide superior customer service support to all customers.
• Manage telephone and email enquiries.
• Process orders and information on SAP.

Skills

Strong customer service experience

Excellent written and verbal communication skills

Excellent organisational skills

IT literate and good knowledge of Microsoft programmes

French or German speaking

Tools

SAP

ERP systems

Job description

Customer Service Administrator

Pertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, permanent position.
The main purpose of the role is to provide superior customer service support to all customers and stake holders.

Responsibilities as a Customer Service Administrator:
- The main purpose of the role is to provide superior customer service support to all customers and stake holders.
- Manage telephone and email enquiries
- First point of contact for existing and potential customers
- Processing orders and information on SAP
- Working with customers and sales representatives to provide resolutions
- Helping with complaint management
- Establish and promote customer relationship building

Requirements:
- Strong customer service experience
- Experience with SAP is desirable
- Previous experience with ERP systems
- Excellent organisational skills
- IT literate and good knowledge of Microsoft programmes
- Excellent written and verbal communication skills
- French or German speaking is an added bonus

The Customer Service Administrator Role:
- Monday - Friday
- Hybrid working available after 3 month probation period
- £28,000 - £30,000 depending on experience
- 24 days annual leave plus bank holidays
If you are interested in this Customer Service Administrator position, please apply below or give Jemma a call at Pertemps Basingstoke.