Customer Service Administrator

Hays; Greater London, Slough; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to join their dynamic team in Slough. This full-time role offers the chance to provide operational support in a fast-paced environment, managing customer orders and ensuring smooth communication with clients. With a focus on building strong relationships and delivering exceptional service, this position is ideal for those passionate about customer care. Enjoy a competitive salary, generous holiday allowance, and a supportive work culture within a global business that values your contributions.

Benefits

Private Health Care

25 Days Holiday

10% Annual Bonus

On-site Parking

Qualifications

• Previous customer service experience in a product-based company.
• Familiarity with SAP or Salesforce systems.

Responsibilities

• Handle customer orders, invoicing, and service enquiries.
• Book and schedule engineer visits while communicating with customers.

Skills

Customer Service Experience

SAP Knowledge

Salesforce Knowledge

Communication Skills

Team Collaboration

Job description

Full-time, Slough, Customer Service Administrator, Fully office-based

Your new company
A product-based company within the aesthetics industry based in Slough, is looking for a Customer Service Administrator to join their team on 6-month contract to permanent contract. You will be responsible for providing service operational support and will own the end-to-end process for all service enquiries. This is an exciting opportunity to join a global business.
Your new role
As a Customer Service Administrator, you will be booking and scheduling engineer visits and communicating with customers to keep them updated on visits. You will be handling customer orders and invoicing and providing quotations, pricing, and terms and conditions. You will communicate with local customers, subsidiaries, and distributors to ensure complete and accurate processing of pre- and post-orders. You will handle all customer enquiries and issues regarding products and deliveries. You will be processing invoices on ERP system, monitoring stock levels, and establishing strong relationships with customers.
What you'll need to succeed
You will have previous customer service experience (handling customer enquiries and complaints via telephone and emails within a product-based company), or scheduling engineers. You will have SAP or Salesforce systems knowledge and experience. You will have excellent written and verbal communication skills; you will be able to work well within a fast-paced environment. You will be able to work collaboratively within the team and with other departments when necessary. You will be happy working within a small team.
What you'll get in return
This is a full-time, fully office-based role, Monday to Friday, 9am - 5:30pm (Flexibility of start and finish time is available (9:30 - 6pm or 8:30- 5pm etc) 37.5 hours per week. The office is based in Slough with parking on site. This role is paying between £30,000 - £35,000 dependent on experience, plus a 10% annual company bonus. There is 25 days holiday plus private health care included as well. This role will start as a 6-month fixed-term contract and after will be a permanent contract.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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