Customer Service Administrator

i2i Recruitment; Gloucester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A growing national distributor is seeking a full-time customer service/admin professional to join their small, friendly team in Gloucester. The role involves acting as the first point of contact for customers, handling orders, and supporting various business functions. Ideal candidates possess strong communication skills, experience in customer service, and proficiency in Outlook, Excel, and Word. The company offers perks such as free parking and product discounts.

Benefits

Free Parking

Product Discounts

Opportunity to build customer relationships

Qualifications

• Previous experience in a fast-paced customer service/admin role.
• Strong communication skills – both written and verbal.
• Confident with Outlook, Excel and Word.

Responsibilities

• Acting as the first point of contact for customers and teams.
• Answering incoming calls promptly and professionally.
• Processing customer orders and raising sales invoices.

Skills

Strong communication skills

Proficiency in Outlook, Excel, and Word

Customer service experience

Tools

Xero

Job description

What’s in it for you?

Be part of a rapidly expanding national distributor | Join a small, friendly team | Free Parking | Product Discounts | Monday-Friday | Opportunity to build strong customer relationships | Full-time, permanent role

Must Have’s

• Previous experience in a fast paced customer service/admin role
• Strong communication skills – both written and verbal
• Confident with Outlook, Excel and Word
• Previous experience liaising with 3 rd parties and customers
• Ability to work as part of a small, close-knit team

Nice to have’s

• Knowledge of booking deliveries or working in logistics
• Strong time management skills with the ability to handle multiple priorities
• Prior experience within a construction, interior design or manufacturing would be highly advantageous

So what will you be doing?

• Acting as the first point of contact for customers, transport and warehouse teams
• Answering incoming calls promptly and professionally
• Monitoring email inboxes and acknowledging all enquiries and orders
• Processing customer orders and raising sales invoices using Xero
• Working alongside all areas of the business to ensure excellent service is delivered
• Carrying out general admin and ad-hoc support tasks as needed
• Based in Barnwood
• Small team environment where your input makes a difference
• Growing national distributor with exciting plans for the future!!

Interested? Send your most up-to-date CV to ELLIE at i2i recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. We are committed to reviewing every application with diversity and inclusion in mind. While we do our best to respond to everyone, if you haven’t heard from us within 5 working days, please assume your application has not been successful on this occasion.

For immediate consideration

send your CV to Ellie at i2i Recruitment today...