Customer Service Administrator

Castle Employment; Ganton; On-site; GBP 28,000; Full time

Job summary

A market-leading company in the UK is seeking a Customer Service Administrator. This role involves managing customer orders, liaising with various internal teams, and resolving customer queries. Ideal candidates will have experience in technical customer service and strong computer skills, including SAP knowledge. The position offers a salary of £27,158.58 per annum with a structured working week.

Qualifications

• Experience in a fast-paced, technical customer service role.
• Confident working with customers and internal teams.
• Comfortable working with technical information.

Responsibilities

• Manage day-to-day customer orders and check material capacity.
• Liaise with internal teams to ensure smooth order fulfilment.
• Act as the first point of contact for customer queries.

Skills

Customer service experience

Technical information handling

Strong computer literacy

Tools

SAP

Job description

Overview

Join a market-leading company just down the A64 from Scarborough and become an essential part of the team at Kingspan Limited. We're looking for a Customer Service Administrator who thrives in a fast-paced, technical environment and enjoys providing excellent service to customers.

Responsibilities

• Manage day-to-day customer orders, checking material and production capacity.
• Liaise with Area Sales Managers, internal quotations teams, and production facilities to ensure smooth order fulfilment.
• Act as the first point of contact for customer queries, working with Quality, Finance, and Transport to resolve issues.
• Accurately handle data entry and processing.
• Communicate directly with customers to provide updates and resolve queries.
• Work with the CAD team, taking off drawings and performing calculations where required.

Requirements

• You'll have experience in a fast-paced, technical customer service role, be confident working with both customers and internal teams, and be comfortable working with technical information.
• Strong computer literacy is essential, with SAP experience being advantageous.

Details

This will be working Monday to Thursday: 8:15am - 4:40pm, and Fridays 8:15am - 3:55pm (with 40 minutes for lunch), earning a salary of £27,158.58 per annum.

How to apply

If you're looking for a role where your technical knowledge and customer service skills will be valued, apply today to join the Kingspan team in Sherburn.