Customer Service Administrator

Recruit4staff; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automation company is seeking a Customer Service Administrator for their Telford site. The role involves monitoring customer orders, handling payments, and ensuring efficient dispatch processes. Successful candidates will need customer service experience and strong administration skills.

Benefits

Fully flexible working hours

Free on-site parking

Profit share bonus once full time

Modern and clean working environment

Friendly small team

Qualifications

• Experience in a customer service role is essential.
• Good working knowledge of Microsoft Office is essential.
• Strong administration skills with the ability to manage varied tasks.

Responsibilities

• Monitor and process emails, including quotes, orders, and queries.
• Take payments via card processing software for applicable orders.
• Deal with telephone calls and enquiries from new and existing customers.

Skills

Customer service experience

Microsoft Office knowledge

Administration skills

Job description

Recruit4Staff are pleased to be representing their client, a leading Automation in their search for a Customer Service Administratorto work in their expanding facility in Telford

For the successful Customer Service Administrator our client is offering:

• Up to £14.00 per hour DOE
• Fully flexible with hours, either 9AM-3PM or 10AM-5PM, 4 or 5 day working week optional
• Temp-perm
• Free on site parking
• Free parking
• Profit share bonus - once full time
• Working in a Modern & Very clean environment
• Friendly small team environment

The Role -Customer Service Administrator:

• Monitor and process emails, including quotes, orders, and queries.
• Take payments via card processing software or similar for applicable orders.
• Liaise with accounts regarding bacs payments.
• Deal with telephone calls and enquiries from new and existing customers
• Print picklists for the warehouse to pick.
• Liaise with haulier(s), book direct load vehicles and daily dispatch vehicles.
• Chase ETA’s, report and follow up on delayed deliveries, damages, and claims.
• Enter dispatches on the haulier portal and print labels, attach labels to the matching pallets.
• Enter Parcelforce deliveries on to the portal and print labels for attaching to the parcels.
• Print end of day manifest, ensure the driver signs off.
• Check picked orders for accuracy before dispatch.
• Ensure every order is fully dispatched in Flightdeck, including status and customer invoice.

What our client is looking for in a Customer Service Administrator:

• Experience in customer service role - ESSENTIAL
• Good working knowledge Microsoft Office - ESSENTIAL
• Confident answering phones and liaising with the different departments
• Our client is looking for somebody who possesses strong Administration skills as this a very varied position
• Due to the location a valid driving licence and transport is essential

Key Skills or Similar Job Titles: Administrator, Admin, Customer Service Admin, C ustomer Service Administrator, Customer Care Coordinator, Customer Support Coordinator

Commutable from: Telford, Shrewsbury, Wolverhampton, Halesfield, Stafford Park, Hortonwood, Cannock, Bridgnorth, Kidderminster, Wombourne, Much Wenlock, Newport, Market Drayton

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Job Reference: opp-23285

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