Customer Service Administrator

Michael Page; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A temporary position for a Customer Service Administrator in a small-sized manufacturing company in Worthing. This role requires strong organisational skills and a commitment to delivering excellent customer service. Responsibilities include managing customer inquiries, updating records, and providing administrative support. The job offers flexibility with weekly training sessions and an hourly rate of £13 to £14.50.

Benefits

Opportunity to work a couple of days from home

Flexibility in temporary position

Opportunities to develop skills

Qualifications

• Proven experience in an administrative or customer service role.
• Strong communication skills, both written and verbal.
• Excellent organisational abilities and attention to detail.

Responsibilities

• Respond promptly to customer enquiries via email and phone.
• Maintain and update customer records accurately.
• Coordinate and schedule appointments with clients and stakeholders.
• Provide administrative support to the wider customer service team.
• Handle incoming communication, directing queries appropriately.
• Assist with resolving customer issues, escalating complex cases when necessary.
• Support the delivery of exceptional service standards across all customer interactions.

Skills

Proven experience in administrative or customer service role

Strong communication skills

Excellent organisational abilities and attention to detail

Job description

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail–oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small–sized organisation within the manufacturing and produciton sector. The company is known for its focus on delivering high–quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 – 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration