Customer Service Administrator

HAYS; England; On-site; Full time

Job summary

A prominent logistics company in the United Kingdom is seeking a temporary Customer Service Administrator in Brighton for 6 months. The role involves managing customer inquiries, ensuring accurate delivery logistics, and providing a high-quality service. This position offers a salary of GBP 14-15 per hour and operates within a dynamic and award-winning environment.

Qualifications

• Excellent written and verbal communication skills.
• Previous customer service administration experience.
• Ability to work well in a team and independently.

Responsibilities

• Handle inbound telephone calls and emails.
• Liaise with departments to ensure deliveries are within the SLA.
• Provide customers with updates, quotes, and responses to enquiries.

Skills

Communication

Customer Service

Job description

Administrator, based in Brighton, Customer Service, Couriers, Logistics, Supply chain

Your new company
A prominent provider of courier and logistics services in the United Kingdom is looking for a temporary Customer Service Administrator for 6 months, based in Brighton. These companies' services include overnight and international deliveries and have a robust network of service centres and a large fleet of couriers.
Your new role
You will handle inbound telephone calls and emails, arranging collections, transit routes and deliveries. You will liaise with other departments to ensure deliveries are within the SLA. You will provide customers with updates, quotes and responses to general enquiries. You will provide a seamless and high–quality customer experience.

What you'll need to succeed

You will have excellent written and verbal communication skills and confident communicating with customers, via telephone, email and face to face. You will have previous customer service administration experience and be able to work well within a team and independently.
What you'll get in return

This is a fully office–based position 45 hours per week Monday – Friday (7am – 5pm / 7:30am – 17:30pm / 8am – 6pm). This role is paying between GBP14 –GBP15 per hour. This is an exciting opportunity to join an award–winning business for their customer service and supply chain.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #