Customer Service Administrator

Office Angels Limited; East Kilbride; On-site; GBP 24,000; Full time

Job summary

Office Angels Limited is seeking a Customer Service Administrator to join their energetic team in Glasgow, primarily working from home after initial training. The role involves developing customer relationships and efficiently managing inquiries, making it perfect for those who thrive in a customer-centric environment. Successful candidates will benefit from flexible work arrangements, opportunities for career advancement, and a supportive culture that prioritizes customer satisfaction.

Benefits

Flexible Work Arrangements

Career Advancement Opportunities

Monthly In-Office Team-Building Sessions

Qualifications

• Strong communication abilities with a confident and professional telephone manner.
• Commitment to delivering outstanding customer service.
• Ability to address customer issues promptly and effectively.
• Genuine desire to achieve remarkable results for customers.

Responsibilities

• Develop and maintain strong connections with customers.
• Manage incoming inquiries efficiently and provide accurate responses.
• Issue accurate quotations to customers following company guidelines.
• Keep customers informed about updates and order statuses.
• Handle incoming calls from customers and address queries.
• Gather and report customer feedback for service improvement.

Skills

Strong Communication Skills

Customer-Focused Mindset

Problem-Solving Skills

Technical Proficiency

Tools

MS Office

Job description

Job Title - Customer Service Administrator

Location: Glasgow (Work From Home)
Salary: 23,810 per annum
Contract Type: Permanent
Working Hours: 9am to 5pm, Monday to Friday

Are you driven by a passion for exceptional customer service? Do you seek a role that offers both flexibility and career growth? Our client is on the lookout for a dedicated Customer Service Administrator to become a vital part of their energetic team in Glasgow City Centre. After an initial training period at our city centre office, you'll primarily work from home, with monthly in-office team-building sessions.

Why You'll Love Working With Us:

• Customer-Centric Culture: Be part of a company that prioritises customer satisfaction and values your role in fostering strong customer relationships.
• Flexible Work Arrangements: Enjoy the perks of working from home while staying connected with your team through regular office meet-ups.
• Career Advancement: Take advantage of opportunities to grow your skills and advance your career in a supportive environment.

What You'll Do:

• Nurture Customer Relationships: Develop and maintain strong connections with both new and existing customers to ensure high satisfaction and encourage repeat business.
• Handle Enquiries Efficiently: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses to customer questions.
• Prepare Quotations: Issue accurate quotations to customers, ensuring compliance with company guidelines.
• Communicate with Customers: Keep customers informed about lead times, updates, and order statuses.
• Manage Inbound Calls: Handle incoming calls from customers, addressing queries, tracking orders, and managing parts/returns.
• Collect Customer Feedback: Gather and report customer feedback to help improve our services and products.

What We're Looking For:

• Strong Communication Skills: A confident and professional telephone manner with excellent communication abilities.
• Customer-Focused Mindset: A commitment to delivering the highest level of service to our customers.
• Problem-Solving Skills: The ability to address customer issues promptly and effectively.
• Ambition and Drive: A genuine desire to achieve outstanding results for our customers.
• Technical Proficiency: Strong skills in MS Office, particularly Excel.

Location Note: Our client's office is conveniently located just a 5-minute walk from Glasgow Central train station. Ideally, candidates should be based in Glasgow or the surrounding areas.

Training: Initial training will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully prepared for success before transitioning to remote work.

Our client is gearing up for their busiest trading period of the year, making this an urgent and immediate opportunity. If you're ready to take on this exciting role, please contact us at 0141 226 4041 to discuss your experience and learn more about our client. We look forward to hearing from you soon!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.