Customer Service Administrator

AXA UK; East Grinstead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

AXA UK is seeking a Customer Service Administrator for their East Grinstead office. This role will work within a small team to ensure quality service delivery to clients and maintain data integrity. The ideal candidate will have strong communication, numeracy, and administrative skills, contributing to the success of a growing organization while enjoying support for professional development.

Qualifications

• Strong written and verbal communication skills.
• Strong numeracy skills to analyze data.
• Good administrative and time management skills.

Responsibilities

• Assist Senior Managers in monitoring processes.
• Manage data in the INDIGO system.
• Ensure service levels are met and managed.

Skills

Communication

Numeracy

Time Management

Attention to Detail

Tools

Microsoft Office

Job description

Job TitleCustomer Service Administrator

DivisionProperty and Insurance

LocationEast Grinstead

Websitewww.cardinus.com

Cardinus Risk Management

Cardinus has built a long-term reputation as a leading online and onsite health, safety, ergonomics, and security risk management specialist, part of the Amwins group.

Our belief is that we succeed together, and whilst each division specialises in its core products and services, our aim is to share best practice and support each other as we grow.

Achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.

We believe in a flat organisational structure that prizes expertise and relationships equally. We’ve built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.

Introduction

The role will be within a small team of Customer Service administrators, working with our nationwide survey team and a wide variety of clients.The role is a point of liaison between clients, sales, and survey teams to allocate, monitor and oversee the quality of our outgoing surveys and to provide consistency of standards to our clients.

Responsibilities

• To assist the Senior Managers across the Property and Insurance Team.
• To oversee and monitor the process manuals for requestors, surveyors, and the admin team to ensure they are relevant and up to date and to reissue amendments etc as required.
• To maintain and manage data in the INDIGO system.
• To ensure all service levels are met and maintained, and take appropriate action when suppliers fall short of expected standards.
• To liaise with surveyors, customers and the sales team to ensure the timely booking of surveys and issue of reports.
• To resolve or escalate, where appropriate, customer and surveyor issues, initiating communication with the sales team and keeping them informed.
• To develop and maintain the production of management information for clients and senior management on a regular basis as required.
• To ensure correct procedures are followed in relation to the issuing of Fire Risk Assessments to meet the needs of the company’s BAFE certification and other accreditations as appropriate.
• To assist the Line Manager with internal team projects
• Undertake any other responsibilities that may become necessary for the proper performance of the role

Knowledge/Skills/Qualifications

Candidates should possess:

• strong communication skills (written and verbal) .
• strong numeracy skills to deal with the analysis and presentation of statistical data.
• Knowledge of the Microsoft Office suite, particularly Excel spreadsheets.
• Good administrative and time management skills
• Strong attention to detail and a high level of accuracy.

Candidates should be prepared to attend the East Grinstead Office between two and three days per week and have a suitable area to work remotely for the remainder.