Customer Service Administrator

Haughey Recruitment; Dungannon; On-site; GBP 23,000 - 26,000; Full time

Job summary

A recruitment agency in Dungannon is seeking a Customer Service Administrator to be the first point of contact for clients. In this role, you'll manage inquiries and ensure a positive experience. The ideal candidate should have strong communication skills and a friendly demeanor. This full-time position offers a salary of £23,000 - £26,000 per year and includes benefits such as paid holidays and a pension fund.

Benefits

Paid Holidays

Parking

Pension Fund

Qualifications

• Experience in a customer service role preferred but not essential.
• Strong verbal and written communication skills are essential.
• Ability to maintain calm under pressure.

Responsibilities

• Handle incoming calls from customers.
• Respond to email inquiries promptly.
• Log and establish customer requirements.
• Prioritize customer requests as needed.
• Communicate with management and external departments.
• Contact suppliers if required.

Skills

Communication skills

Data entry proficiency

Customer relationship management software familiarity

Job description

Overview

Our client are seeking a dedicated and enthusiastic Customer Service Administrator to join their team. This is an excellent opportunity for an enthusiastic individual to develop their administration skills in a busy office environment. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience with the company.

Responsibilities

• Take incoming calls from customers
• Timely response to all email enquiries
• Establishing and logging customer requirements
• Prioritising customer requests as required
• Communication with management and external departments
• Contacting suppliers if required

Experience

• Proven experience in a customer service role is preferred but not essential
• Strong verbal and written communication skills
• Proficiency in data entry with attention to detail is essential for maintaining accurate records.
• A friendly demeanour with the ability to remain calm under pressure while dealing with challenging situations.
• Familiarity with customer relationship management (CRM) software is beneficial but not essential

For more information on this exciting opportunity please contact Eunice Loughran on

Job Types: Full-time, Permanent

Pay: £23000 - £26000 per year

Benefits:

• Paid Holidays
• Parking
• Pension Fund