Customer Service Administrator

Cardo (Wales & West); Crawley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Cardo Group is seeking a Customer Service Administrator in Crawley to provide high-quality support to tenants and residents. The role involves responding to inquiries, processing service requests, and maintaining accurate records within a social housing environment. Join a team that values inclusivity and innovation, ensuring fair opportunities for all.

Qualifications

• Proven experience in a customer service or administrative role.
• Strong organizational skills and attention to detail.
• Excellent communication skills (verbal and written).

Responsibilities

• Act as the first point of contact for all customer enquiries.
• Log repairs and service requests, liaising with contractors.
• Support tenants with information on housing policies.

Skills

Communication skills

IT skills

Organizational skills

Calm under pressure

Education

Experience in customer service or administrative role

Tools

Microsoft Office

Housing management systems

Job description

Who are Cardo Group?

Cardo Group is a social housing property maintenance company.

Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Future plans will see this develop into a national footprint.

We are currently looking for a Customer Service Administrator to join our team in Crawley.

Purpose Of The Role

To provide a high-quality, front-line customer service to tenants, residents, and other stakeholders within a social housing environment. The role involves responding to queries, processing service requests, handling complaints, maintaining accurate records, and supporting the delivery of effective housing services.

Accountabilities/Responsibilities

• Act as the first point of contact for all customer enquiries via telephone, email, web chat, or in person.
• Respond promptly and professionally to queries related to housing services, repairs, rent accounts, tenancy issues, and general enquiries.
• Log repairs and service requests, liaising with contractors and internal teams to ensure timely resolution.
• Maintain accurate and up-to-date records of customer interactions on relevant housing management systems.
• Support tenants with information on housing policies, rent payments, service charges, and tenancy obligations.
• Escalate complex or unresolved issues to the appropriate teams or officers as necessary.
• Process applications for housing, mutual exchanges, and other tenancy-related matters.
• Assist with customer feedback and complaints procedures in line with organizational policies.
• Contribute to service improvement by identifying recurring issues and suggesting solutions.
• Work collaboratively with other departments, contractors, and partner organizations to deliver excellent customer service.
  
  

Key Skills/Experience

• Proven experience in a customer service or administrative role.
• Excellent communication skills (verbal and written).
• Ability to remain calm and professional under pressure.
• Good IT skills, including Microsoft Office and housing management systems.
• Strong organizational skills and attention to detail.
• Commitment to providing inclusive and responsive services.
  
  

Why Join Cardo Group?

At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.

We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.

Diversity – We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.

Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.

At Cardo Group, EDI is more than a policy, it’s part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.

Join us and be part of a company that values you—exactly as you are.

Company: Cardo Group

Job Type: Full Time

Job Location: Crawley

Position: Customer Service Administrator