Customer Service Administrator

Menzies Distribution Solutions; Corby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A logistics company based in Corby seeks a Customer Service Administrator to handle customer orders, maintain relationships, and resolve issues. The ideal candidate should possess excellent communication skills and be proficient in Microsoft Office tools. This role offers a competitive salary of £24,525.53 per annum and additional benefits including a pension scheme.

Benefits

Pension Scheme

Employee Assistance Program

28 Days Annual Leave

Qualifications

• Good communication skills are essential with the ability to express empathy.
• Excellent written and verbal skills are essential.
• Experience in report writing regarding Customer Service activity.

Responsibilities

• Dealing with customer orders and ensuring quantity accuracy.
• Maintain customer relationships and handle enquiries or complaints.
• Create and collate customer KPI reports.

Skills

Good communication skills

Experience resolving disputes

Analytical skills

Numeracy skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Service Administrator

Menzies Distribution are currently looking for a Customer Service Team Administrator to join our busy team based in Corby. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner.

The Details:

• Monday to Friday Shift Pattern
• Salary - £24,525.53 Per Annum,£12,58 Per Hour
• Hours: 9:00-17:00
• 28 Days Annual Leave inclusive of Bank Holidays
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (will include but not be limited to)

• Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
• Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience.
• Maintain and expand a pro-active relationship with existing customers and suppliers.
• Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports.
• Maintain data security and integrity in line with Business needs.
• Creation of customer KPI reports
• Collation of accurate data to create customer invoices.
• Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

Key Experience and Qualifications:

• Good communication skills are essential with the ability to express empathy with customers
• Excellent written and verbal skills are essential.
• Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
• Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
• Familiar with Microsoft Word, Excel and Powerpoint

Technical skills and behavioural competencies

• Good spoken and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding
• Confidence, tact and a persuasive manner
• Good organizational and time management skills
• Good ‘people skills’ for working with a range of colleagues and customers.
• A professional manner
• Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Benefits:

• Pension Scheme
• Employee Assistance Program

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment, where employees feel safe, proud and valued. We seek to recruit people from the widest talent pool, who reflect the society in which we work, and encourage an inclusive culture where people can feel empowered to be the very best, they can be, which is what makes us strong as a business with an increasingly agile workforce.