Customer Service Administrator

talent.ai; Clyst St Mary; On-site; GBP 29,000; Full time

Job summary

A leading company is looking for a Telesales / Customer Service Administrator to enhance customer satisfaction and grow their client base. This role involves engaging with customers, managing inquiries, and upselling products in a supportive workplace that values quality and teamwork.

Benefits

28 days of annual leave

Pension Auto enrolment

On-site parking

Access to Employee Assistance Programme for well-being support

Qualifications

• Proven experience in customer service, telephone or face-to-face.
• Positive 'can do' attitude.

Responsibilities

• Handle incoming and outgoing calls.
• Engage with existing customers to upsell products and promotions.
• Manage customer inquiries in a friendly manner.

Skills

Excellent communication skills

Strong organisational skills

Attention to detail

Ability to work effectively under pressure

Relationship-building skills

Job description

Are you passionate about delivering exceptional customer service? Do you enjoy speaking with customers and building lasting relationships? Are you ready to take your telesales skills to the next level?

We are currently looking for a Telesales / Customer Service Administrator to join our busy team in Exeter! Dive into an exciting career with us at Dalziel, where your expertise will contribute to driving customer satisfaction and growing our established client base.

Hours Of Work

• Monday to Friday, 8am to 5pm (1-hour unpaid lunch)
  
  

Telesales / Customer Service Administrator Duties

As a Telesales / Customer Service Administrator, you will play a crucial role in providing a positive and memorable customer experience while handling incoming and outgoing calls. Your main focus will be engaging with our existing customers to upsell products and promotions, taking regular orders, and managing customer inquiries with a friendly and professional approach. You'll also assist with stock control and ensure timely delivery of our products, all while thriving in a fast-paced environment. This is the perfect opportunity to harness your relationship-building skills and make a meaningful impact!

Telesales / Customer Service Administrator Requirements

• Proven experience in customer service, telephone or face-to-face.
• Excellent communication skills with a positive "can do" attitude.
• Strong organisational skills and attention to detail.
• Ability to work effectively under pressure and prioritise tasks.
• A passion for building and maintaining customer relationships.
  
  

Telesales / Customer Service Administrator Benefits

• Salary: £28,825.12 per annum.
• 28 days of annual leave (inclusive).
• Pension Auto enrolment.
• On-site parking for your convenience.
• Access to an Employee Assistance Programme for well-being support.
  
  

Meet the Organisation: Who We Are and What We Do

Dalziel proudly serves the meat processing and retail butchery industry throughout the United Kingdom. Our diverse product range includes meat seasoning blends, butcher's supplies, and advanced food machinery. We are dedicated to providing our customers with high-quality products and excellent service, and our inclusive workplace culture ensures everyone feels valued.

If you think you are suitable for this Telesales / Customer Service Administrator role, please apply now and take the first step towards an exciting new opportunity in your career!

Please note any offer of employment will be subject to completion of a D&A Test (Drugs & Alcohol Test) to a satisfactory standard.