Customer Service Administrator

GAP Group; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hire solutions provider in the UK is seeking a Customer Service Administrator to manage hire desk operations and strengthen customer relationships. The role involves processing queries, managing hires, and ensuring stock availability. Ideal candidates will have experience in high-volume environments and excellent customer service skills. Competitive salary and benefits package offered.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Health & Wellness programs

Qualifications

• Previous experience in a high-volume hire desk role is desirable.
• Strong customer service orientation with a focus on sales.
• Effective communication and strong attention to detail.

Responsibilities

• Process all hire desk administration including customer and supplier queries.
• Manage incoming and outgoing hires effectively.
• Ensure sufficient stock levels to meet customer demand.

Skills

Customer service skills

Organisational skills

Communication skills

Proficient IT skills (MS Office)

Team player

Job description

Overview

Our team is the best in the industry - is it time you join us?

Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.

The Role

As the first point of contact at our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day will involve

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Qualifications

• Previous experience of working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

Next steps

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER