Customer Service Administrator

Littelfuse; Chippenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading electronic components manufacturer is seeking a Customer Support Specialist in Chippenham, UK. The role involves managing customer orders, providing quotes, and liaising with various internal departments to address customer inquiries and complaints. Strong communication skills and experience with customer databases are essential. This position offers the opportunity to work in a collaborative environment.

Qualifications

• Proficient in managing customer databases.
• Strong communication skills for liaising with internal departments.
• Experience in handling customer inquiries and complaints.

Responsibilities

• Review contracts and manage customer orders.
• Provide quote information based on inventory availability.
• Collaborate with various departments to resolve customer queries.

Job description

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Review contracts, book and/or reschedule customer orders.

Providing quote information based on price lists, lead times and inventory availability.

Liaise with internal departments providing customers competitive pricing.

Deal with customer requests for sample orders.

Obtain Forecasts, follow up on quotations (respective ASM’s –), items not taken and enter data for Return Materials Authorization database.

Be the main Point of contact for your customers assisting with Ad- Hoc customer. account support and general administration duties as required.

Log complaints and update customer database.

Liaise and collaborate effectively with various Littelfuse departments (Sales, Production, Shipping, Planning teams) to resolve queries of customers including supply issues, delivery/shipment issues.

Sending Key customer quarterly updates.

Daily Reporting.

Covering other Territories when other team members or out.