Customer Service Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Chesterfield; On-site; GBP 20,000 - 27,000; Full time

Job summary

A small-sized organization based in Chesterfield is seeking a Customer Service Administrator to deliver exceptional support and manage engineering schedules. The role involves serving as a primary contact for customers, coordinating service visits, and maintaining accurate records within a supportive team environment.

Qualifications

• Desirable experience in a customer service role.
• Ability to manage tasks under deadlines.
• Strong teamwork capabilities.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Manage the scheduling of service and calibration visits.
• Compile and issue customer repair quotations.

Skills

Teamwork

Task Management

Customer Support

Job description

Deliver exceptional customer support and ensure the smooth running of the service department by coordinator engineers schedules, managing service enquiries and maintaining accurate records.

This small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.

Description

• Act as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.
• Collaborate closely with assigned engineers to maintain effective diary system.
• Plan & manage the scheduling of contacted service and calibration visits.
• Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement records
• Compile and issue customer repair quotations

Profile

A successful Customer Service Administrator should have:

• Ability to manage various tasks whilst working to deadlines.
• Strong teamwork skills.
• Experience in a similar role would be highly desirable.
• Experience of working in a fast paced environment.

Please note this role is fully office based.