Customer Service Administrator

Brite Recruitment Ltd; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

A recruitment company is looking for a Customer Service Administrator in Cardiff. This hybrid role involves various customer service and admin duties, including dealing with clients, processing service requirements, and liaising with internal departments. Candidates must have relevant experience and strong problem-solving skills. The position offers a salary of £24,500 pro rata, with flexible working hours.

Qualifications

• Experience within a customer service, call centre or administration environment.
• Strong problem-solving skills.
• Technically minded, confident individual.
• IT Literate e.g., Excel, Word, and Outlook.
• Ability to multitask effectively and build strong relationships with clients.

Responsibilities

• Dealing with customers and suppliers.
• Processing planned and unplanned service and repair requirements.
• Closing out engineer worksheets and creating invoices.
• Closing outstanding calls and booking follow-up calls.
• Booking Contract Servicing.
• Processing orders for spare parts.
• Liaising with internal departments.
• Participating in special projects and performing other duties as required.

Skills

Customer service experience

Problem-solving skills

Technical mind

IT Literacy (Excel, Word, Outlook)

Multitasking ability

Job description

CUSTOMER SERVICE ADMINISTRATOR
CARDIFF / HYBRID
£24,500 PRO RATA

TEMP TO PERM 6 MONTH FTC

We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator.

As a Customer Service Administrator, you will be responsible for a range of customer service and admin duties, ensuring customer requirements are met. The team operates Monday to Friday between the hours of 8am and 5.30pm and you will need to be flexible to work shifts between these hours.

Responsibilities:

• Dealing with customers and suppliers
• Processing planned and unplanned service and repair requirements
• Closing out engineer worksheets and creating invoices
• Closing outstanding calls and booking follow-up calls as appropriate
• Booking Contract Servicing
• Processing orders for spare parts
• Liaising with internal departments
• Participating in special projects and performing other duties as required

Requirements:

• Experience within a customer service, call centre or administration environment
• Strong problem-solving skills
• A technically minded, confident individual
• IT Literate e.g., Excel, Word, and Outlook
• Ability to multitask effectively and build strong relationships with clients

If you possess a warm, welcoming, and friendly disposition, and are interested in becoming a Customer Service Administrator, then apply with your CV today.

Do you have phone-based customer service experience? Are you available immediately? Are you happy commuting to Cardiff?