Customer Service Administrator

French Selection UK; Burnley; On-site; GBP 27,000; Full time

Job summary

A long-standing British manufacturer is seeking a Customer Service Administrator in Burnley. This role involves providing outstanding customer service, processing orders, and supporting the Export department. Previous experience in customer service is essential, along with excellent communication skills. Additional European languages such as French or Spanish are beneficial. The position offers a salary of £27,000 per annum plus bonus.

Qualifications

• Previous customer service experience is essential.
• Additional European languages beneficial (French, Spanish, German, or Italian).
• Excellent communication and interpersonal skills required.
• Candidate should be dynamic, confident, and motivated.
• IT literacy is necessary.

Responsibilities

• Provide outstanding customer service to clients.
• Respond to customer inquiries and resolve issues.
• Advise on product suitability and alternatives.
• Process orders and follow up as necessary.
• Support internal departments with information.
• Record customer information accurately.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Dynamic and motivated

IT literate

Job description

A long-standing British manufacturer with international operations and a key focus on sustainability.

Responsibilities

Customer Service Administrator
Location: Burnley
Salary: £27,000 per annum plus bonus
Ref: 8191CS

Main duties:
To provide outstanding customer service to clients and support the Export department.

The role:
– To respond to customer enquiries in a timely manner to ensure any issues are resolved
– To provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend.
– To process orders through the system and follow up as necessary
– To support internal departments with product or stock information
– To ensure customer information is recorded accurately and update on they system when necessary
– To monitor outstanding orders and follow up accordingly

Candidate's Profile

– Previous customer service experience – Essential
– Additional European languages is beneficial (French, Spanish, German or Italian)
– Excellent communication and interpersonal skills
– Dynamic, confident and motivated candidate
– IT literate