Customer Service Administrator

Clinisupplies; Bridgwater; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading medical appliance supplier in Bridgwater is seeking a Prescription Services Advisor to process daily prescriptions and liaise with GP surgeries. The role requires strong administrative skills and a passion for customer service. Candidates should possess good literacy and organizational skills and be comfortable in an office-based environment. This is a fixed-term contract for 6 months, with core hours on a Monday to Friday schedule.

Qualifications

• Previous experience in a process-driven role.
• Ability to multi-task in a fast-paced customer service environment.
• Good communication skills written and verbal.

Responsibilities

• Process prescriptions and orders accurately.
• Liaise with GP surgeries regarding prescriptions.
• Provide excellent customer service.

Skills

Strong administration skills

Excellent communication skills

Attention to detail

Customer service passion

Intermediate IT skills

Education

Good literacy and numeracy to GCSE 'O' level

Job description

Company Information

Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients’ homes through Nightingale Home Delivery, our dispensing appliance contractor.

Clinisupplies is focused on developing products which are simple and discreet to use. Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities.

At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers’ needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money – that’s why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. We’re here to help people live more freely.

We have a set of core values which are our guiding principles and help shape our actions, culture and environment. They are:

·Agile

·Collaborative

·Curious

·Sustainable

·Wellness

Role summary

Due to ongoing growth within the business and bringing together our 3 Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.

The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.

Strong administration and communication skills are essential.

We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.

The role has core hours of 35 hours - working Monday to Friday. Shifts will be 8.00-4.00 / 9.00-5.00 and 10.00-6.00 worked on a rota basis. There will be a requirement to work Saturdays on a rota basis - currently 9.00 am - 12.00 midday. These hours are paid on an hourly rate.

THIS ROLE IS A FIXED TERM CONTRACT ROLE FOR 6 MONTHS

This is an office based role.

Key Responsibilities

The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do

A summary of key areas of responsibility is as follows:

·To be proficient in all prescription policies, processes, and software

·To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns

·To ensure all prescription are processed in line with despatch deadlines

·To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements

·Deliver excellent customer service, treating every consumer equally and with dignity and respect

·To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales

·To ensure the stock report is reviewed daily and consumers advised of any delays

·To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls

·To proficiently promote Clinisupplies products in line with appliance usage guidelines

·To monitor customer feedback and report back to your line Manager

·To effectively deal with and log any complaints received taking accountability to ensure the resolution

·Ensure Data Protection and confidentiality is maintained at all times

·To comply with all company policies

·To be agile to the department needs, and work collaboratively with colleagues

·Any other duties deemed reasonable and necessary by management

Experienced Required

·Previous experience in a process driven role

·Good literacy and numeracy to GCSE ‘O’ level

·Intermediate IT skills (Microsoft Office)

·Excellent organisation skills

·Ability to prioritise workload

·Good communication skills written and verbal

·Excellent telephone manner

·Excellent attention to detail

·Excellent data input and ability to analyse data

·Ability to use multiple systems at one time

·Can multi-task in a fast paced customer service environment

·Passion for Delivering Excellence in Customer Service

Desirable

·Has some experience of working in a medical or healthcare environment

·Has some experience of working in a busy Contact Centre environment

Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

How to apply

If you are interested in this position, please click the link and apply. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.

NO AGENCIES