Customer Service Administrator

Office Angels; Braintree; On-site; GBP 29,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Administrator to join their team in Braintree. This role involves providing empathetic support to vulnerable individuals, both via telephone and face-to-face. Applicants should be target-driven and resilient, thriving in a fast-paced environment. Key responsibilities include managing casework and ensuring compliance with regulations. The position offers a permanent contract and works Monday to Friday.

Responsibilities

• Supporting vulnerable individuals with applications, ensuring accuracy.
• Providing detailed inductions and guidance to clients throughout the process.
• Collaborating with the regional team to ensure compliance.
• Informing clients about eligibility and supporting evidence requirements.
• Handling inbound and outbound calls to maximize support.
• Managing casework, including complex or safeguarding cases.
• Maintaining accurate records and completing administrative tasks.
• Providing face-to-face outreach support at scheduled locations.

Skills

Empathetic approach to supporting individuals in transition

Experience providing advice/support in sensitive situations

Ability to work under pressure and meet deadlines

Experience working towards challenging KPIs

Quick learner and adaptable to change

Job description

Customer Service Administrator
£28,500 per annum
Braintree, Essex
Monday-Friday, 9am-5pm, 35 hours

Please note, you must drive and have access to a vehicle due to location

Are you passionate about making a difference? Do you have a knack for providing empathetic support to vulnerable individuals? Our client is seeking a Customer Service Administrator to join their team on a permanent basis. This is a great opportunity to contribute to the well-being of people.

As a Customer Service Administrator, you will support emotionally sensitive individuals via telephone and face-to-face advice. The environment is fast-paced, requiring resilience and adaptability, working closely with the Regional Assistant Manager to reprioritise tasks based on changing needs. Your work will directly impact clients' lives, providing a rewarding experience.

To succeed, you should be target-driven, friendly, and experienced in working under pressure and meeting deadlines. If you thrive in a dynamic environment and want to make a difference, we want to hear from you!

Responsibilities include:

• Supporting vulnerable individuals with applications, ensuring accuracy and adherence to KPIs and timescales
• Providing detailed inductions and guidance to clients throughout the process
• Collaborating with the regional team to ensure compliance with regulations, health and safety, and policies
• Informing clients about eligibility and supporting evidence requirements within deadlines
• Handling inbound and outbound calls to maximise support
• Managing casework, including complex or safeguarding cases
• Maintaining accurate records, following up on cases, and completing administrative tasks
• Providing face-to-face outreach support at scheduled locations

Qualifications and Skills:

• Experience providing advice/support in sensitive, emotionally demanding situations
• Ability to work under pressure and meet deadlines
• Experience working towards challenging KPIs
• Empathetic approach to supporting individuals in transition
• Quick learner and adaptable to change

Recruitment Process:

• Counter Terrorism Check (CTC) required; completed by the client
• Enhanced DBS certificate required
• Must have 5 years continuous UK residency
• Valid passport needed

Join our client's team and be part of an organisation that values employee well-being and growth. Apply now to make a positive impact in our community!

Office Angels is an employment agency and employer committed to equal opportunities. We value diversity and inclusion and support reasonable adjustments at any stage of the process.

Office Angels acts as an employment agency for permanent roles and a supply agency for temporary workers. We are an Equal Opportunities Employer.

Applying for this role means your details will be shared with Office Angels. Our privacy statement is available on our website.