Customer Service Administrator

E3recruitment; Bradford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading chemical manufacturer based in West Yorkshire is seeking a Customer Service Administrator on a fixed-term contract for 12–14 months. In this role, you will manage customer orders and handle inquiries, ensuring exceptional customer experiences. Strong communication skills and knowledge of order processing in a fast-paced environment are essential. The ideal candidate is detail-oriented and focused on compliance.

Qualifications

• Experience in a Customer Service Administrator role within a fast-paced environment.
• Strong communication skills, both over the phone and through email.
• Solid knowledge of order processing, documentation, logistics, and order book management.

Responsibilities

• Manage customer orders from enquiry through to completion.
• Handle queries, complaints, and order updates.
• Process customer orders and create necessary documentation.

Skills

Strong communication skills

Attention to detail

Order processing knowledge

Logistics knowledge

Job description

We are seeking a Customer Service Administrator to join a leading Chemical Manufacturer based in West Yorkshire, on a fixed term contract for 12 – 14 months. This is an exciting opportunity for a Customer Service Administrator to become part of an established team, where the focus is on delivering an outstanding customer experience.

As the Customer Service Administrator , you will act as the first point of contact for customers, handling enquiries with professionalism and efficiency. You will support day to day administrative processes, ensuring orders are managed seamlessly and that every customer interaction exceeds expectations.

Key Responsibilities for Customer Service Administrator :

• Manage customer orders from enquiry through to completion, ensuring smooth communication at every stage.
• Handle queries, complaints, and order updates, following company protocols to maintain accuracy and compliance.
• Process customer orders, apply costs correctly, and create all necessary documentation packs.
• Provide clear information on stock availability, transport options, and pricing details.
• Maintain accurate records, follow procedures, and ensure databases are up to date to minimise errors and protect revenue.
• Produce invoices and where appropriate credit notes for customer orders and returns.
• Set up of new customer accounts.

Experience Required Customer Service Administrator :

• Experience in a Customer Service Administrator role within a fast-paced environment.
• Strong communication skills, with confidence both over the phone and through email.
• Solid knowledge of order processing, documentation, logistics, and order book management.
• Excellent attention to detail and the ability to follow company procedures precisely when processing customer orders.

If you have the skills and experience to thrive as a Customer Service Administrator , we’d love to hear from you. Apply directly via the link below!