Customer Service Administrator

E3 Recruitment; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading chemical manufacturer located in West Yorkshire is seeking a Customer Service Administrator for a fixed-term contract of 12-14 months. The role involves managing customer orders, handling enquiries, and providing outstanding service. Ideal candidates will have prior experience in customer service, strong communication abilities, and a solid understanding of order processing. This position offers a chance to thrive in a dynamic environment focused on exceeding customer expectations.

Qualifications

• Experience in a Customer Service Administrator role within a fast-paced environment.
• Strong communication skills, with confidence both over the phone and through email.
• Solid knowledge of order processing and logistics.

Responsibilities

• Manage customer orders from enquiry through to completion.
• Handle queries, complaints, and updates, maintaining accuracy and compliance.
• Produce invoices and set up new customer accounts.

Skills

Communication skills

Attention to detail

Order processing knowledge

Job description

We are seeking a Customer Service Administrator to join a leading Chemical Manufacturer based in West Yorkshire, on a fixed term contract for 12 - 14 months.This is an exciting opportunity for a Customer Service Administrator to become part of an established team, where the focus is on delivering an outstanding customer experience.

As the Customer Service Administrator , you will act as the first point of contact for customers, handling enquiries with professionalism and efficiency.You will support day to day administrative processes, ensuring orders are managed seamlessly and that every customer interaction exceeds expectations.

Key Responsibilities for Customer Service Administrator :

• Manage customer orders from enquiry through to completion, ensuring smooth communication at every stage.
• Handle queries, complaints, and order updates, following company protocols to maintain accuracy and compliance.
• Process customer orders, apply costs correctly, and create all necessary documentation packs.
• Provide clear information on stock availability, transport options, and pricing details.
• Maintain accurate records, follow procedures, and ensure databases are up to date to minimise errors and protect revenue.
• Produce invoices and where appropriate credit notes for customer orders and returns.
• Set up of new customer accounts.

Experience Required Customer Service Administrator :

• Experience in a Customer Service Administrator role within a fast-paced environment.
• Strong communication skills, with confidence both over the phone and through email.
• Solid knowledge of order processing, documentation, logistics, and order book management.
• Excellent attention to detail and the ability to follow company procedures precisely when processing customer orders.

If you have the skills and experience to thrive as a Customer Service Administrator , we'd love to hear from you.Apply directly via the link below!