Customer Service Administrator

4Com Plc; Bournemouth; On-site; GBP 25,000 - 29,000; Full time

Job summary

4Com Plc, an award-winning telecoms company, is hiring a Customer Service Administrator in Bournemouth. This exciting role involves coordinating service installations, ensuring customer satisfaction, and maintaining strong supplier relationships. Candidates should possess excellent communication skills, a strong customer service background, and the ability to thrive in a dynamic work environment.

Benefits

Competitive salary

24 days holiday plus bank holidays

Refer a friend scheme

Cycle to work scheme

Vodafone Advantage Discount

Monthly company targeted draws

Employee Assistance Program

Company pension scheme

Qualifications

• Excellent communication skills and strong customer service abilities.
• Ability to work in a fast-paced environment with attention to detail.
• IT skills with knowledge of Windows-based packages.

Responsibilities

• Act as the first point of contact for customers during onboarding.
• Arrange new service installations and transfer existing services.
• Collaborate with suppliers to ensure installation success.

Skills

Communication

Customer Service

Attention to Detail

Teamwork

IT Skills

Job description

Social network you want to login/join with:

Customer Service Administrator, Bournemouth

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Client:

4Com Plc

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

74c427a9a199

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

We are 4Com, an award-winning, market-leading telecoms company currently experiencing a period of growth. We are seeking a conscientious Customer Service Administrator to join our team starting 1st July.

As a Customer Service Administrator, you will coordinate the installation of 4Com services for new customers and facilitate the transfer of their existing services from other providers. Working closely with our suppliers, you will ensure excellent support and a seamless installation experience for our customers.

Benefits of working as a Customer Service Administrator at 4Com include:

• Competitive salary of £25,000 per annum, depending on experience
• An exciting, fast-paced role with opportunities for progression
• 24 days holiday plus bank holidays, increasing annually
• Refer a friend scheme
• Cycle to work scheme
• Vodafone Advantage Discount
• Monthly company targeted draws and incentivized lunches
• Employee Assistance Program
• Company pension scheme

We are looking for someone who:

• Thrives in a fast-paced environment, demonstrating excellent communication and meticulous attention to detail
• Possesses strong customer service skills and high-level administrative abilities
• Has IT skills with knowledge of Windows-based packages
• Works well as part of a team, maintaining supportive relationships with colleagues and staff
• Maintains a positive, 'can do' attitude towards all tasks

What will you do as a Customer Service Administrator at 4Com?

• Be the first point of contact for customers during onboarding to the 4Com network
• Arrange new service installations and transfer existing services to the 4Com network
• Collaborate with suppliers to ensure a seamless installation experience for customers
• Keep customers updated on the progress of their installations and inform them of any delays or issues