Customer Service Administrator

Veolia; Bourne End; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading environmental services company in Bourne End is seeking a Customer Service Order Processor. This hybrid role involves managing customer enquiries, processing orders, and liaising with various partners. The ideal candidate has a strong customer service background, excellent communication skills, and proficiency in IT systems. The position offers a comprehensive benefits package including annual leave, pension scheme, and private medical insurance.

Benefits

25 days of annual leave plus UK Bank Holidays

Pension Scheme

Private Medical Insurance

Flexible benefits including Buy/Sell Annual Leave

Qualifications

• Previous experience in a customer service role.
• Strong understanding of office practices and experience with call handling.
• Confident with IT systems and data entry.
• Excellent communication and relationship-building skills.
• Calm, approachable, and adaptable when handling challenges.

Responsibilities

• Be the first point of contact for customer enquiries, keeping clients updated on order progress.
• Accurately process orders, set up new accounts, and liaise with accounts on credit matters.
• Work closely with suppliers, logistics, and 3PL partners to manage deliveries and returns.
• Handle customer calls in line with our service standards, ensuring timely follow-up.
• Maintain accurate electronic records and documentation.
• Provide flexible support to cover team workload, holidays, or urgent requests.
• Attend product training sessions to build knowledge of our solutions.

Skills

Customer service experience

Office practices

IT systems competence

Communication skills

Adaptability

Job description

Overview

Job Title: Customer Service Order Processor

Based at our office in Bourne End (Hybrid Working)

Permanent, Full-time, Monday - Friday 37 hours

25 Annual Leave + UK Bank Holidays (with option to buy/sell!), Birthday Day Off! Pension Scheme, Private Medical Insurance, Access to a Private GP

Responsibilities

• Be the first point of contact for customer enquiries, keeping clients updated on order progress.
• Accurately process orders, set up new accounts, and liaise with accounts on credit matters.
• Work closely with suppliers, logistics, and 3PL partners to manage deliveries and returns.
• Handle customer calls in line with our service standards, ensuring timely follow-up.
• Maintain accurate electronic records and documentation.
• Provide flexible support to cover team workload, holidays, or urgent requests.
• Attend product training sessions to build knowledge of our solutions.

Qualifications

• Previous experience in a customer service role.
• Strong understanding of office practices and experience with call handling.
• Confident with IT systems and data entry.
• Excellent communication and relationship-building skills.
• Calm, approachable, and adaptable when handling challenges.

Employee Benefits

We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security.

• 25 days of annual leave plus UK Bank Holidays (with option to buy/sell) and Birthday Day Off.
• Pension Scheme, Private Medical Insurance, and Access to a Private GP.
• Eye care and flu vouchers; 24/7 access to virtual GP consultations; wellbeing services; and referral bonuses.
• Flexible benefits including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance.
• Group Life Assurance and Critical Illness cover for you and your partner; Personal Computer, Car Leasing, and Cycle to Work schemes.

What’s next?

If you feel this role is suited for you, click on the “Apply” button. The Recruitment team will review your application as soon as possible, and if your experience and skills match what we are looking for, we will be in touch to discuss the next steps.

Diversity & Inclusion

At Water Technologies -ELGA, we’re proud to be known as an equal opportunities employer. We are committed to building and maintaining a diverse and inclusive place to work for every colleague, regardless of age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status. Every applicant who meets the minimum requirements will be considered fully. Veolia is committed to diversity and equal consideration for all applications, without discrimination.