Customer Service Administrator

Office Angels; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading employment agency is seeking a Customer Service / Sales Administrator in Birmingham. This full-time role involves processing sales orders and managing customer enquiries. Ideal candidates should possess strong communication and IT skills, with an eye for detail. Join a collaborative team that values work-life balance and offers various benefits, including annual leave and health support.

Benefits

22 days of annual leave plus birthday off

Private health insurance (subject to probation)

Free parking

Qualifications

• Strong written and verbal communication skills are essential.
• Excellent IT skills required, with proficiency in Word and Excel.
• Proactive mindset for problem-solving in a fast-paced environment.

Responsibilities

• Accurately process sales orders.
• Manage shared inbox and respond to enquiries.
• Provide quotations and follow up on customer requests.

Skills

Strong communication skills

Excellent IT skills

Proactive problem-solving

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Sage

Job description

Overview

Job Title: Customer Service / Sales Administrator

Location: Aston, Birmingham

Working Pattern: Full Time - Fully office based. Monday - Thursday 8:30am-5:00pm, Friday 8:30am-3:30pm

Salary: £27,000

Contract Type: Permanent

Join a leading business in their field as a proactive and detail-oriented Sales Administrator to join a small and dynamic team.

In this vital role, you will ensure the seamless and efficient processing of sales orders, working closely with the sales team, warehouse, and other departments to guarantee smooth order fulfilment. You will also manage a busy inbox and support a wide range of administrative tasks in a fast-paced environment.

Why join our client’s team?

• Enjoy 22 days of annual leave plus your birthday off and bank holidays, because work-life balance matters!
• Be part of a supportive and collaborative team that values your contributions and encourages professional growth.
• Private health (subject to probation)
• Free parking

Sounds interesting…what will my duties be?

Key Responsibilities

• Accurately process sales orders
• Manage shared inbox, responding to all enquiries in a timely manner
• Provide quotations
• Follow up all customer requests
• Maintain database
• Work in partnership with team and internal departments

Requirements

• Strong communication skills, both written and verbal
• Excellent IT skills, including Word and Excel; experience on Sage is an advantage but not required
• Ability to handle customer enquiries and requests with professionalism
• Proactive problem-solving and the ability to think on your feet
• Excellent attention to detail and time management
• Strong teamwork and collaboration mindset

About Office Angels / Equal Opportunities

Office Angels is an employment agency and business. We are an equal-opportunities employer who values expertise, energy and enthusiasm in improving opportunities for all. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Applying for this role will submit your details to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.