Customer Service Administrator

NonStop Consulting Ltd; Bidford on Avon CP; On-site; GBP 22,000 - 26,000; Full time

Job summary

A distributor of industrial supplies is seeking a Customer Service Executive / E-Commerce Assistant in Bidford-on-Avon. This role involves managing online orders, optimising eBay listings, and providing exceptional customer support. Ideal for recent graduates or those starting in e-commerce, offering training and growth opportunities within the company.

Benefits

22 days annual leave, increasing with length of service

Company pension scheme

Annual performance bonus

Well-being support

Company parties and social events

Qualifications

• Experience in Customer Service or customer-facing positions is advantageous.
• Personal interest or professional experience in e-commerce.
• Comfortable using Microsoft Office.

Responsibilities

• Create and optimise eBay listings.
• Process online orders accurately.
• Track orders and resolve any issues.
• Deliver excellent customer service via phone and email.

Skills

Strong communication skills

Multitasking

Attention to detail

Problem-solving

Experience with e-commerce platforms

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant.

BASIC SALARY: Up to £26,000

BENEFITS:
· 22 days annual leave, increasing with length of service
· Company pension scheme
· Annual performance bonus
· Well being support
· Company parties and social events

LOCATION: This is an office based role based in Bidford-on-Avon.

COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester

JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant - Industrial supplies, industrial consumables

Reporting to our Marketing Manager, you'll play a key role in delivering a first-class online shopping experience, managing orders, solving problems, and helping grow our eBay channel.

KEY RESPONSIBILITIES: Customer Service Administrator, Customer Service Executive, eCommerce Assistant - Industrial supplies, industrial consumables

On a day to day basis, you will:
· Create and optimise eBay listings, supporting the growth of this platform.
· Process online orders (approx 20 per day) and input them accurately into internal systems.
· Track orders from entry through dispatch and courier pick-up, resolving any issues.
· Maintain and update large data sets using Excel.
· Deliver excellent customer service via phone and email.
· Administer documents such as invoices and certificates of analysis.

PERSON SPECIFICATION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant - Industrial supplies, industrial consumables

As our Customer Service Administrator and E-Commerce Assistant, you'll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset.

Any experience within Customer Service or customer facing positions would be advantageous.

You will also:
· Have a personal interest or professional experience in e-commerce - whether that's Vinted, Shopify, eBay, Magento or any other relevant platforms.
· Be comfortable using Microsoft Office (Excel, Word, Outlook).

THE COMPANY:

A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation.

PROSPECTS:

This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you'll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Service Assistant, Retail Sales Assistant, Order Processing Administrator, Graduate Marketing Assistant, E-Commerce Intern, Online Customer Support, Junior Admin Assistant

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: SM18200, Wallace Hind Selection