Customer Service/Administrative Apprentice PARAGON TRAFFIC MANAGMENT LTD Scunthorpe

Northlincs; Scunthorpe; On-site; GBP 13,000 - 16,000; Full time

Job summary

Paragon Traffic Management Ltd is seeking a customer service/administrative apprentice in Scunthorpe. This role involves hands-on experience in traffic management, including creating AutoCAD plans and effective communication with clients. Successful candidates may transition to full-time roles post-apprenticeship.

Qualifications

• GCSE or equivalent in English and Maths required.
• Additional relevant qualifications and industry experience are welcomed.

Responsibilities

• Create and amend detailed AutoCAD Traffic Management Plans.
• Communicate with internal and external customers.
• Assist the Design & Surveying Manager as needed.

Skills

Communication skills

Attention to detail

Organisational skills

Problem-solving skills

Administrative skills

Education

GCSE English and Maths (grade C / 4+)

Job description

PARAGON TRAFFIC MANAGEMENT LTD

SCUNTHORPE (DN15 6UH)

Closes in 9 days (Friday 30 May 2025 at 11:59pm)

Paragon provides a client-centric traffic management service with strong sector experience. The team has grown to over 60 members, with 2 depots and head offices in North Lincolnshire. They are now recruiting a customer service/administrative apprentice to work with the Design and Surveying Manager.

Wage

£13,741 for the first year, with potential increases depending on age. This is aligned with the National Minimum Wage rate for apprentices.

Most of your apprenticeship will be spent working, gaining hands-on experience and learning on the job.

What you'll do at work

• Create and amend detailed AutoCAD Traffic Management Plans
• Communicate verbally and in writing with internal and external customers
• Create drawings in line with Chapter 8 Legislation
• Use Google Maps and Google Earth for layout references
• Communicate survey information supplied by project coordinators
• Work within the time frames set by your line manager
• Manufacture special legend signs and advance warnings as required
• Complete and submit TM plans within 24 hours of initial enquiry, working with the Design & Surveying Manager
• Assist the Design & Surveying Manager when needed
• Help with site photo checking where applicable

Where you'll work

FIRST FLOOR FLAT
BRIT HOUSE
HIGH STREET EAST
SCUNTHORPE
DN15 6UH

Training

The apprenticeship includes time away for specialist training, enabling you to gain professional knowledge and skills.

• Develop questioning skills, including listening and responding to build rapport and understand customer needs
• Use appropriate verbal and non-verbal communication, including summarising during face-to-face interactions
• Use effective communication and reinforcement techniques during non-facing customer interactions
• Maintain an appropriate tone of voice in all communications reflecting the organisation’s brand
• Provide clear explanations and options to help customers make informed decisions
• Organise and prioritise workload to meet deadlines
• Demonstrate patience and calmness
• Understand customer perspectives
• Use sign-posting or resolution techniques to meet customer needs and manage expectations

Your training plan

• Functional skills in maths and English (if required)
• End-Point Assessment (EPA)
• One-to-one tutor assessor support in the workplace
• Weekly classes covering health and safety, equality and diversity, and working towards EPA completion

Minimum requirements

GCSE or equivalent in:

Essential qualifications

GCSE English and Maths (grade C / 4+)

Desirable qualifications

Additional relevant qualifications and industry experience are welcomed and can be reflected in the apprenticeship plan.

Skills

• Communication skills
• Attention to detail
• Organisational skills
• Problem-solving skills
• Administrative skills

About the company

Established in 2015, Paragon Traffic Management Limited has quickly become a key strategic partner for clients across the UK.

Post-apprenticeship opportunities

Successful candidates may have the opportunity for full-time employment upon completing the apprenticeship.

Contact information

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Email: [e-mail]

Phone: [phone]

Reference code: VAC1000284075

Apply now

Closes in 9 days (Friday 30 May 2025 at 11:59pm). When applying, you'll need to sign in with a GOV.UK One Login, which can be created during the application process.