Customer Service - Administration

Buscojobs; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to join their dynamic team. In this full-time role, you will be the frontline troubleshooter, providing exceptional support to customers both over the phone and in the showroom. Your ability to communicate effectively and think critically will be key in resolving issues and enhancing customer experiences. With comprehensive training and a supportive benefits package, this position offers a fantastic opportunity to grow within a leading organization in the healthcare equipment sector.

Benefits

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Comprehensive training program

Discounts for retail, insurance, gym, and more

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to analyze situations and think critically to resolve issues.

Responsibilities

• Greet customers and deliver excellent customer service.
• Maintain showroom inventory and assist with product demonstrations.
• Resolve customer issues efficiently and accurately.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Computer Navigation

Critical Thinking

Job description

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In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. This role will also be assisting with our showroom responsibilities which include demonstrating product trials, offering exceptional face-to-face customer support and many more.

Role Title : Customer Service - Administration

Hours : Monday – Friday, Full Time Permanent

Reporting : Branch Manager

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions to customer issues
• Excellent verbal and written communication skills
• Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

• Greet customers, virtually and physically, delivering excellent customer service with a sales-focused approach encouraging positive and strong rapport
• Maintain showroom inventory and presentation as required
• Create purchase orders with relevant clients, preparation of quotes and invoicing
• Resolve customer issues and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Demonstrate product trials with customers in the showroom enhancing customer experience
• Assist customers with accurate and timely order placement, tracking, and processing

Benefits :

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.