Customer Service Admin

Kelly Services; Worcester; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading company in Worcester is seeking an experienced Customer Service Admin to join their vibrant team. This office-based role offers a salary between £23,000 and £26,000, comprehensive benefits, and opportunities for career progression. Ideal candidates will bring strong customer service skills and attention to detail, contributing to a dynamic and supportive work environment.

Benefits

33 Days Holiday (Inclusive of Bank Holidays)

Employee Assistance Programme

Free Parking

Generous employee discounts on products

Social events

Qualifications

• Experience in stock control preferred.
• Knowledge of interior and houseware trends preferred.

Responsibilities

• Process orders, manage dispatch, and generate invoices.
• Create customer quotes and distribute samples.
• Conduct sales and financial reporting.
• Monitor stock levels and manage reordering based on forecasts.
• Deliver exceptional customer service as the primary contact point.

Skills

Attention to detail

Customer service

Telephone manner

Proficiency in MS Excel

Proficiency in Outlook

Job description

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Are you an experienced Customer Service Admin? Are you looking for career progression? Are you a natural people person? The this could be the role for you!

Due to continued business growth, our client in the Worcester area is looking for an experienced Customer Service Admin to join their fun and vibrant team!

Benefits:

• Salary - £23,000 to £26,000 per annum
• Hours of work – Monday to Thursday 09:00am – 17:00pm, 16:00pm finish on Friday
• Office based role only.
• 33 Days Holiday (Inclusive of Bank Holidays)
• Employee Assistance Programme
• Free Parking
• Generous employee discounts on products.
• Social events.

Role & Responsibilities:

• Process orders, manage dispatch, and generate invoices.
• Create customer quotes and distribute samples.
• Conduct sales and financial reporting.
• Monitor stock levels and manage reordering based on forecasts.
• Deliver exceptional customer service as the primary contact point.
• Prepare reports and support basic accounting tasks, including invoicing and payment tracking.

Required Skills & Experience:

• (Preferred) Some experience in stock control.
• (Preferred) Some knowledge in interior and houseware trends.
• Proficient in MS Excel and Outlook.
• Professional telephone manner and confident answering inbound calls.
• Key attention to detail.

If you are interested in this position, please apply through the advert!

KSBirmingham

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.