Customer Service Admin

Kelly; Worcester; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading company based in Worcester is seeking an experienced Customer Service Admin to join their vibrant team. This exciting opportunity involves processing orders, delivering outstanding customer service, and supporting basic accounting tasks. The successful candidate will enjoy a competitive salary and various employee benefits, including generous holiday entitlement and discounts.

Benefits

33 Days Holiday (Inclusive of Bank Holidays)

Employee Assistance Programme

Free Parking

Generous employee discounts on products

Social events

Qualifications

• Preferred experience in stock control.
• Knowledge of interior and houseware trends preferred.
• Proficient in MS Excel and Outlook.

Responsibilities

• Process orders and manage dispatch.
• Create customer quotes and generate invoices.
• Deliver exceptional customer service.

Skills

Attention to detail

Professional telephone manner

Customer service

Tools

MS Excel

Outlook

Job description

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Are you an experienced Customer Service Admin? Are you looking for career progression? Are you a natural people person? The this could be the role for you!

Due to continued business growth, our client in the Worcester area is looking for an experienced Customer Service Admin to join their fun and vibrant team!

Benefits:

• Salary - £23,000 to £26,000 per annum
• Hours of work – Monday to Thursday 09:00am – 17:00pm, 16:00pm finish on Friday
• Office based role only.
• 33 Days Holiday (Inclusive of Bank Holidays)
• Employee Assistance Programme
• Free Parking
• Generous employee discounts on products.
• Social events.

Role & Responsibilities:

• Process orders, manage dispatch, and generate invoices.
• Create customer quotes and distribute samples.
• Conduct sales and financial reporting.
• Monitor stock levels and manage reordering based on forecasts.
• Deliver exceptional customer service as the primary contact point.
• Prepare reports and support basic accounting tasks, including invoicing and payment tracking.

Required Skills & Experience:

• (Preferred) Some experience in stock control.
• (Preferred) Some knowledge in interior and houseware trends.
• Proficient in MS Excel and Outlook.
• Professional telephone manner and confident answering inbound calls.
• Key attention to detail.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.