Customer Service & Accounts Support Administrator

Trafford Park; Stretford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading supplies company serving clients across the UK is seeking a reliable Customer Service & Accounts Support Administrator. In this role, you'll handle client queries, manage invoices, and assist with account agreements, all while ensuring excellent customer service. This part-time position offers a great work-life balance and is ideal for someone looking to thrive in a busy environment.

Qualifications

• Previous experience in customer service, administration, or accounts preferred.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage the company inbox, responding to client queries in a timely and professional manner.
• Handle invoice queries, create credit notes, and resolve account-related issues.
• Assist in preparing and maintaining account agreements.

Skills

Customer service experience

Organisational skills

Communication skills

Job description

Overview

As a Customer Service & Accounts Support Administrator, you will be the first point of contact for a wide range of client queries. You will handle emails and calls regarding invoices, credit notes, account agreements, and general account queries. With a large client base, no two days are the same - you will need to stay organised, prioritise effectively, and provide excellent customer service.

Responsibilities

• Manage the company inbox, responding to client queries in a timely and professional manner.
• Handle invoice queries, create credit notes, and resolve account-related issues.
• Assist in preparing and maintaining account agreements.
• Liaise with clients to ensure queries are resolved efficiently.
• Work closely with other team members to ensure the smooth running of the accounts department.
• Maintain accurate records of all interactions and actions taken.

Requirements

• Previous experience in customer service, administration, or accounts preferred.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Basic knowledge of accounts or finance systems is an advantage.
• Friendly, approachable, and professional manner.

Additional information

• A leading supplies company serving clients across the UK are looking for a reliable and organised Customer Service & Accounts Support Administrator to join a busy team. This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to make a real impact within an accounts department.
• Part-time hours, perfect for work-life balance.