Customer Service Account Operator

BMC Appointments Ltd; North East; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Customer Service Account Operator to join their client in Durham. The role involves managing customer accounts, understanding client needs, and ensuring service delivery. The ideal candidate will have customer service experience and strong communication skills, with a salary of up to £34,000. Benefits include 28 days of holiday and a pension scheme.

Benefits

Salary of up to £34,000

28 days holiday inclusive of Bank Holidays

Pension Scheme

Qualifications

• Previous experience working in a customer service role, ideally in a sales support role.
• Ideally a full UK driving licence with access to their own car.

Responsibilities

• Serve as a main point of contact for assigned accounts.
• Communicate with clients to understand their needs and provide support.
• Schedule and lead client meetings to review service performance.
• Monitor account performance and service level agreements.

Skills

Excellent communication skills

Customer service experience

Ability to work in a fast-paced environment

Job description

Overview

BMC Recruitment Group are currently recruiting for a Customer Service Account Operator to join their client in Durham on the permanent basis.

This is the ideal opportunity for an experienced customer service representative who is looking for a new challenge.

• Salary of up to £34,000 DOE
• 28 days holiday inclusive of Bank Holidays
• Pension Scheme

Responsibilities

Your Responsibilities include:

• Serve as a main point of contact for assigned accounts,
• Communicate with clients to understand their needs, challenges and expectations providing support and solutions,
• Schedule and lead client meetings to review service performance,
• Coordinate with internal departments to ensure timely delivery of products and services to clients,
• Monitor account performance and service level agreements to ensure adherence and identify potential issues before they escalate.
• Take ownership of customer concerns and address any challenges proactively,
• Identify opportunities for account expansion by upselling and cross-selling,
• Track engagement and retention metrics,
• Prepare reports on account performance and service metrics.

Requirements

You will need:

• Previous experience working in a customer service role, ideally in a sales support role,
• Ideally a full UK driving licence with access to their own car,
• Excellent communication and people skills,
• Ability to work in a fast-paced environment.

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