Customer Service Account Manager

Sherborne Talent Solutions; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic recruitment firm in Manchester is seeking a Customer Service Account Manager. This role focuses on building strong relationships with customers through effective communication across various channels. The ideal candidate enjoys a customer-focused environment and possesses strong interpersonal skills. Join a supportive team that values your ideas and helps you grow.

Qualifications

• Enjoys a dynamic, customer-focused environment.
• Wants to grow within a supportive company.
• Values empathy, accuracy, and clear communication.

Responsibilities

• Contact existing customers to complete account reviews.
• Identify circumstance changes and recommend adjustments.
• Ensure all documents are accurate and compliant.
• Maintain records of review outcomes.
• Collaborate with compliance and support services.
• Deliver advice with a customer-first mindset.

Skills

Strong interpersonal and questioning skills

Organised and detail-oriented approach

Ability to communicate complex information simply

Commercial and customer-focused mindset

High accuracy in data entry

Self-motivated time management

Job description

I'm recruiting for multiple Customer Service Account Manager to join my client to meet the demand for their continued success and growing client base. This role is all about building strong relationships managing customer communications across phone, email, portal, and post, and ensuring that customers have everything they need to succeed. You'll also liaise with third parties to help support customer outcomes.

This is an ideal opportunity for someone who enjoys a dynamic, customer-focused environment and wants to grow within a company that values empathy, accuracy, and clear communication.

What will you be doing?

• Contact existing customers to complete regular account reviews
• Identify changes in circumstances and recommend appropriate adjustments
• Ensure all documentation is accurate, complete, and compliant
• Maintain detailed records of review outcomes
• Collaborate with internal teams such as compliance and support services
• Deliver advice and recommendations with a customer-first mindset

What do you bring to the team?

• Strong interpersonal and questioning skills
• Organised and detail-oriented approach
• Ability to communicate complex information simply and clearly
• A commercial and customer-focused mindset
• High accuracy in data entry and record keeping
• Self-motivated and able to manage your own time effectively

Ready to make a difference?

My client is passionate about creating an environment where people can grow, thrive, and make a meaningful impact. If you're ready to be part of a supportive team that values your ideas, celebrates progress, and helps people live better apply today!