Customer Service / Account Manager

JR United Kingdom; Gloucester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent food franchise is seeking a Customer Service / Account Manager in Gloucester. This role involves managing client accounts, ensuring high-quality customer service, and driving sales growth. Successful candidates will have strong interpersonal skills and a proven record in account management, contributing to the expansion of the customer base in a fast-paced environment.

Qualifications

• Proven experience in account management, sales, and customer service roles.
• Strong communication and interpersonal skills.
• Experience in food, hospitality, or franchise sector is a plus.

Responsibilities

• Manage and nurture a portfolio of 200+ existing accounts.
• Process orders accurately and efficiently.
• Follow up on incoming leads and convert prospects.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Commercial Awareness

Tools

CRM platforms

Job description

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Customer Service / Account Manager, Gloucester

Client: Zachary Daniels

Location: Gloucester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Customer Service / Account Manager | Food Franchise | High Wycombe | £28,000 - £35,000 DOE + Bonus

Monday to Friday - 10am - 6pm

Are you a people-person with a passion for delivering exceptional customer service and driving sales growth?

We're recruiting on behalf of a highly successful and fast-growing food franchise known for quality, consistency, and a loyal customer base. Due to ongoing expansion, they're looking for a Customer Service / Account Manager to join their friendly and ambitious team.

As Customer Service / Account Manager, you'll be the key contact for over 200 existing client accounts - building strong relationships, ensuring smooth order processing, and providing first-class service at every touchpoint. You'll also play a key role in identifying new sales opportunities, following up on leads, and helping to grow the customer base.

This is a perfect opportunity for someone who loves variety - combining customer care, account management, and commercial awareness in a fast-paced, rewarding environment.

Customer Service / Account Manager Key Responsibilities:

• Manage and nurture a portfolio of 200+ existing accounts, building trust and long-term relationships.
• Process orders accurately and efficiently, ensuring all clients receive a seamless service.
• Provide quotations, respond to product queries, and manage any order-related issues with professionalism.
• Proactively identify opportunities for upselling or cross-selling based on customer needs.
• Follow up on incoming leads and convert prospects into active clients.
• Work closely with internal teams (Sales, Logistics, and Operations) to ensure customer satisfaction.
• Keep CRM systems and account records up to date with client information and interactions.
• Monitor account performance and provide regular updates and feedback to management.

What We're Looking For:

• Proven experience in account management, sales, and customer service, or a similar client-facing role.
• Strong communication and interpersonal skills, confident, personable, and relationship-driven.
• A natural problem-solver with a positive, can-do attitude.
• Highly organised with excellent attention to detail.
• Commercially aware, with an ability to spot opportunities and contribute to growth.
• Comfortable working with order processing systems and CRM platforms.
• Experience in the food, hospitality, or franchise sector is a plus - but not essential.

If you're customer-focused, sales-savvy, and ready to take ownership of your client portfolio, apply now and be part of something deliciously rewarding.

Job reference: BBBH33577