Customer Service Account Manager

Workshop Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable independent business in the United Kingdom is seeking a Customer Sales Representative to manage client accounts and build strong customer relationships mainly via phone and email. The role focuses on excellent customer service without involving cold calling. Candidates should have a positive attitude, communication skills, and the ability to manage time effectively. The position offers a salary of £25,400 plus OTE of up to £30,000 in the first year, along with various company benefits.

Benefits

Free parking available on site

Weekly training

22 days holiday + bank holidays + birthday off

Product discounts

Team events and 'away days'

Cycle to work scheme

Qualifications

• Confidence in picking up the phone.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Overseeing and maintaining regular contact with a portfolio of customers.
• Providing excellent customer service for inbound calls.
• Processing orders via phone, email, and online.

Skills

Telephone sales/customer service experience

Positive attitude

Strong administration skills

Excellent communication skills

Time management

Rapport building skills

Job description

Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales – Building a good rapport is key! This is not a hard selling sales role with cold calling – it's sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.

Responsibilities

Overseeing your own client accounts your duties will include…

• Looking after and maintaining regular contact with a given portfolio of customers
• Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
• Provide an excellent customer service to all general inbound calls to the department.
• Processing orders from customers over the phone, by email and online via the company website
• Developing existing customer relationships and working to sales targets – there is no cold calling involved
• Handling a variety of inquiries relating to deliveries, returns, repairs or customer support

Skills, Personality and Experience Required

• Telephone sales/customer service experience is an advantage but not essential as full training will be given – you must be confident picking up the phone!
• You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email)
• Excellent time management skills, the ability to multi‑task, and be happy to work on your own initiative as well as part of a team.
• Excellent communication skills and rapport building skills

Working hours

Monday to Friday – 8.30am to 5pm (30 min lunch)

Salary & Rewards

£25,400 + OTE (£28,000 – £30,000 realistic in first year)

Benefits

• Free parking available on site
• Weekly training
• 22 days holiday + bank holidays + birthday off
• Product discounts
• Team events and 'away days'
• Cycle to work scheme