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Ground Control is seeking a Customer Service Account Manager to bridge the gap between clients and operational teams. This role focuses on cultivating strong client relationships, managing services, and ensuring operational excellence across the UK. The ideal candidate has a background in grounds maintenance or facilities management and demonstrates a proactive approach to client needs.
Customer Service Account Manager
Location: Hybrid home and office with regular travel to client sites across the UK. We are in the office on Monday, Wednesday and Friday
Contract Type: Full-time, Permanent
Company: Ground Control
At Ground Control, we’re not just maintaining landscapes, we’re cultivating long term partnerships built on trust, quality, and service excellence. If you're a customer focused professional with a background in grounds maintenance, facilities, or service delivery, this is your opportunity to join a market leader in a role where you can truly make an impact.
As a Customer Service Account Manager, you'll be the bridge between our clients and our operational teams, ensuring every site reflects our high standards and every client feels supported, informed, and valued.
What You’ll Be Doing:
What We’re Looking For:
What You Bring:
Why join us:
Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:
23 days holiday, Increasing with length of service + bank holidays
Hybrid working
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support, Free Flu Jabs, Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days
About Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.
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