Customer Service Account Handler

SER Limited; Brompton; On-site; GBP 26,000 - 28,000; Full time

Job summary

A service-based company in Gillingham is seeking a Customer Service Account Handler. You will coordinate maintenance tasks, manage client communications, and resolve queries. Ideal candidates are proactive, detail-oriented, and possess strong communication skills. The company offers a competitive salary and a supportive workplace focused on development and career growth.

Benefits

Competitive salary

Generous annual leave allowance

Company pension scheme

Health and wellbeing support

Free on-site parking

Employee discounts

Ongoing training opportunities

Qualifications

• Proactive and customer-focused mindset.
• Ability to stay calm under pressure.
• Past experience in customer service or account management is a plus.

Responsibilities

• Coordinate maintenance and remedial works.
• Manage follow-up actions and client communications.
• Handle incoming queries and resolve issues.

Skills

Customer-first mindset

Excellent communication skills

Multitasking

Attention to detail

Teamwork

Problem-solving attitude

Tools

Microsoft Office

Job description

Overview

Customer Service Account Handler

£26,000 - £28,000 DOE.

Gillingham, Kent

What You'll Be Doing

• Coordinating planned maintenance and remedial works with both clients and field engineers.
• Managing follow-up actions such as purchase orders, job updates, and client communications.
• Making sure all work is completed within KPI targets and remains commercially sound.
• Building strong, long-term client relationships, including occasional site visits.
• Handling incoming queries and resolving issues quickly and professionally.
• Managing emergency callouts in line with contract requirements.
• Completing essential admin tasks such as data entry, document processing, and record keeping.
• Supporting the wider service team to maintain smooth day-to-day operations.

What We're Looking For

• We\'re after someone who has a proactive, customer-first mindset and excellent communication skills.
• Can multitask and stay calm under pressure in a busy service environment.
• Is confident using Microsoft Office and comfortable learning new systems.
• Has great attention to detail and a commitment to doing things right first time.
• Works well as part of a team but can also take ownership of individual tasks.
• Brings positivity, resilience, and a problem-solving attitude to work every day.
• Previous experience in a customer service, coordination, or account management role (especially within a technical or service-based industry) would be a real advantage.

Why You\'ll Love Working Here

You\'ll be joining a friendly, supportive team that values initiative, collaboration, and continuous improvement. We believe that when people grow, the business grows too — so we invest heavily in training, development, and career progression.

• Competitive salary
• Generous annual leave allowance - 22 days holiday plus BH.
• Company pension scheme
• Health and wellbeing support (including access to healthcare plan)
• Free on-site parking
• Employee discounts and referral bonuses
• Ongoing training and professional development opportunities
• An inclusive, positive workplace where every voice is heard

Apply Now

If you\'re ready to take the next step in your career and join a business that genuinely values its people, we\'d love to hear from you. Please submit your CV or get in contact with Courtney Gilgunn