Customer Service Account Executive 12 months FTC

WestRock; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sustainable packaging company in Bristol is looking for a Customer Service Account Executive to support the Customer Account Management team. Responsibilities include processing customer orders, managing project requests, and enhancing customer relationships. Ideal candidates should have expertise in supply chain management and excellent communication skills. The role offers an attractive salary, training opportunities, and a focus on sustainability.

Benefits

Attractive salary reflecting skills and competencies

Comprehensive training opportunities

Career development in a global company

Qualifications

• Experience in supply chain management in consumer goods production.
• Proven customer service experience with strong professional stature.
• Effective communication skills across all business levels.

Responsibilities

• Process orders and instructions from customers effectively.
• Manage internal projects related to carton requests.
• Support the relationship between customers and the company.

Skills

Analytical skills

Customer service expertise

Communication skills

Team collaboration

Proficiency in Microsoft Office

Job description

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Customer Service Account Executive 12 months FTC, Bristol

Client: WestRock

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: eeb01003470e

Job Views: 6

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The opportunity:

To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accounts allocated and managing the commercial agreements between SWRK and these Customers on a day-to-day basis. The role is normally applicable to UK & Irish Customers.

How you will impact WestRock:

1. PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and SWRK, entering them into the SWRK manufacturing process system and monitoring them throughout the supply life-cycle.
2. INTERNAL PROJECT MANAGEMENT of Customer/Key Account requests related to cartons, such as - new artwork, carton design or pricing.
3. MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximise the commercial efficiency with which SWRK can satisfy these requests.
4. SUPPORTING the general relationship between the Customer and SWRK – working with the Key Account Managers to ensure a high level of professionalism and perceived commitment to the customer.
5. ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.
6. Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilization.
7. OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enabling seamless service to customer coverage during team member absences.

What you need to succeed:

• With professional stature and customer credibility especially on the telephone
• Logical and analytical with experience of supply chain management in consumer goods production industries
• Ability and desire to listen to customers and identify customer’s needs
• Commercially aware
• Ability to work as part of a team comprising other customer service personnel and key account managers, pre-press and manufacturing planning departments
• Proficient in Microsoft Office packages
• Effective communicator at all levels of the business

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence
• An attractive salary reflecting skills, competencies and potential
• Comprehensive training with numerous learning and development opportunities
• A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work