Customer Service

Dynamite Recruitment Solutions Ltd; Portsmouth; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading UK service provider is seeking a Customer Service Executive for a dynamic role based in Portsmouth. The position offers a salary starting at £26,210 with potential progression, excellent benefits including a generous holiday allowance and hybrid working arrangements. The ideal candidate will possess call handling experience and strong communication skills as they navigate a variety of customer inquiries in a fast-paced environment.

Benefits

Generous Holiday Allowance

Cycle-to-work scheme

Health & Wellbeing Programme

Gym membership discounts

Pension

Onsite canteen

Free car parking

Simply Health cover

Employee Assistance Cover

Home office setup equipment

Qualifications

• Previous call handling or customer support experience required.
• Demonstrated excellent communication skills.
• Strong administration skills and comfortable multitasking.

Responsibilities

• Manage client inquiries via email and phone.
• Provide timely updates and resolutions to customers.
• Ensure compliance with all procedures and regulations.

Skills

Communication

Multitasking

Administration

Call handling

Customer support

Tools

Microsoft Office

Job description

Customer Service Executive
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £30,300)
Start date: September 2025
Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off.

Why Join Us?
We are offering a fantastic opportunity with excellent benefits:

• Salary Progression: Starting at £26210 rising to £30K
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

About the Role:
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.

Key Responsibilities:

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

Skills & Experience:
The ideal candidate will:

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Interested?
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!
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