Customer Service

Brook Street; Nottingham; On-site; Full time

Job summary

An exciting opportunity has arisen to join a well-known company in Nottingham's customer service department. This role offers a hybrid working model after probation, allowing for flexibility while providing exceptional service. You'll be responsible for managing live chats, handling online orders, and responding to customer inquiries via email and phone. With a focus on career progression and a supportive environment, this position is perfect for those looking to grow in the customer service field. If you're ready to take on a dynamic role with a reputable firm, this could be the perfect fit for you!

Benefits

On-site Parking

On-site Canteen

Career Progression

Qualifications

• Previous experience in customer service is essential.
• Open to learning and adapting to new challenges.

Responsibilities

• Provide excellent customer service via live chat and phone.
• Manage online orders, returns, and customer subscriptions.

Skills

Customer Service Experience

Flexibility

Willingness to Learn

Job description

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

- Hybrid after probation
- £12.21/ph
- Temporary with an opportunity to become permanent
- On site parking
- On-site canteen
- Career progression
- Monday to Friday plus one weekend a month
- Rotating shift patterns (Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
- Operate the live chat providing excellent customer service
- Dealing with online orders and returns
- Responding to emails
- Receiving phone calls (mainly inbound)
- Deal with monthly customer subscriptions

What we're looking for:
- Previous customer service experience
- Open to learn
- Flexible with working hours