Customer Service

The Pilot Group; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A dynamic customer service company based in Manchester is seeking a Customer Service representative to support Account Managers and maintain customer and supplier relationships. The ideal candidate will have excellent communication skills and previous customer service experience. This role involves processing orders, managing administration tasks, and ensuring timely delivery of products. The position is office-based in Manchester, close to public transport.

Responsibilities

• Work in Customer Service Team alongside Account Managers to grow sales.
• Be the primary contact for customers and suppliers providing sales support.
• Process orders and complete administration after product sale.

Skills

Excellent communication skills (including telephone skills)

Organised

Attention to detail

Previous Customer Service experience

Excel / data manipulation skills

Job description

The Pilot Group - Customer Service

ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.

The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them.

ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills.

The Role - Customer Service

The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers.

Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration.

You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.

The Perfect Candidate – Essential Skills Customer Service

• Excellent communication skills (including telephone skills)
• Organised
• Attention to detail
• Previous Customer Service experience
• Excel / data manipulation skills
  

Location(Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station)

Commutable from:Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow

Recruitment Agencies;

The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

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