Customer Service

Michael Page (UK); Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A well-established company in the manufacturing sector is looking for a Customer Service professional in Maidstone. The role involves responding to inquiries, processing orders, and maintaining customer records in a hybrid working environment. Ideal candidates should possess strong communication skills and previous experience in customer service. This permanent position offers job stability and opportunities for professional growth.

Benefits

Hybrid working options

Permanent role with job stability

Opportunity for growth

Supportive company culture

Qualifications

• Previous experience in a customer service role, preferably within the industrial/manufacturing sector.
• Strong communication skills, both written and verbal.
• Proficiency with standard office software and customer management systems.
• A detail-oriented mindset with excellent organisational skills.
• Ability to handle multiple tasks and prioritise effectively.
• A proactive approach to problem-solving and a commitment to delivering quality service.

Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Process customer orders accurately and efficiently.
• Collaborate with internal teams to resolve customer issues.
• Maintain and update customer records in the database.
• Provide product information to customers as needed.
• Monitor and follow up on outstanding orders.
• Handle complaints professionally.
• Contribute to the improvement of customer service processes.

Skills

Communication skills

Detail-oriented mindset

Organisational skills

Problem-solving

Proficiency with office software

Job description

• Hybrid working available
• Fast growing business

About Our Client

This role is with a well-established medium-sized company within the manufacturing sector. Known for its commitment to quality and innovation, the company offers a stable and professional working environment.

Job Description

• Respond promptly to customer inquiries via email and phone, ensuring a high level of service.
• Process customer orders accurately and efficiently, maintaining a focus on detail.
• Collaborate with internal teams to resolve customer issues and provide updates.
• Maintain and update customer records in the company database.
• Provide product information and guidance to customers as needed.
• Monitor and follow up on outstanding orders to ensure timely delivery.
• Handle complaints professionally, seeking resolutions that satisfy both the customer and the company.
• Contribute to the improvement of customer service processes and procedures.

The Successful Applicant

A successful Customer Service professional should have:

• Previous experience in a customer service role, preferably within the industrial/manufacturing sector.
• Strong communication skills, both written and verbal.
• Proficiency with standard office software and customer management systems.
• A detail-oriented mindset with excellent organisational skills.
• The ability to handle multiple tasks and prioritise effectively.
• A proactive approach to problem-solving and a commitment to delivering quality service.

What's on Offer

• Hybrid working options to support work-life balance.
• Permanent role offering job stability in a professional environment.
• Opportunity to grow within the manufacturing sector.
• Supportive company culture with a focus on quality and service excellence.

If you are passionate about providing outstanding customer service and are based in Maidstone, apply now to take the next step in your career