Customer Service

Search Consultancy LTD; Livingston; On-site; GBP 27,000; Full time

Job summary

A recruitment consultancy is seeking a Customer Service Administrator to support office and warehouse functions in Livingston. Responsibilities include handling customer calls, managing administrative tasks, and ensuring smooth operations. The role requires strong attention to detail, excellent communication skills, and flexibility for varied shifts, including weekends. A competitive salary of £27,000 per annum is offered, along with opportunities for skill development in a supportive environment.

Benefits

Competitive salary

Flexibility in working hours

Opportunities for skill development

Qualifications

• Strong attention to detail and high level of accuracy.
• Excellent verbal and written communication skills.
• Previous experience in customer service or administrative roles.
• Proficiency in using various computer systems.
• Ability to manage multiple tasks efficiently under pressure.
• Flexibility to work outside standard hours.

Responsibilities

• Handle inbound customer service calls professionally.
• Manage administrative tasks like data entry and order processing.
• Coordinate between office administration and warehouse functions.
• Maintain accurate and up-to-date records.

Skills

Attention to detail

Communication skills

Customer service experience

Computer proficiency

Problem-solving skills

Job description

Job Title: Customer Service Administrator (Office & Warehouse Support)
Location: Livingston
Salary: £27,000 per annum
Working Hours: 9:30am - 6:00pm, Monday to Friday (flexible availability required for shifts between 6am - 10pm, including weekends if necessary)

About the Role:

We are currently seeking a Customer Service Administrator (CSA) to join our dynamic team on a client site in Livingston. In this role, you will be supporting both the office and warehouse functions, ensuring smooth and efficient operations. You will be responsible for handling inbound calls, managing administrative back-office tasks, and utilising multiple systems for day-to-day activities. A keen eye for detail, great organisational skills, and the ability to adapt to a fast-paced environment are essential for success in this role.

Key Responsibilities:

Handling inbound customer service calls in a professional and efficient manner.
Managing back-office administrative tasks including data entry, order processing, and record-keeping.
Using multiple systems for managing inventory, processing orders, and other related tasks.
Printing and labeling products accurately for warehouse and dispatch.
Ensuring the smooth coordination between office administration and warehouse functions.
Maintaining accurate and up-to-date records, ensuring all information is inputted correctly.
Supporting other ad-hoc administrative and warehouse tasks as required.

Key Skills & Attributes:

Strong attention to detail and a high level of accuracy.
Excellent communication skills, both verbal and written.
Previous experience in customer service or administrative roles, ideally within a warehouse or logistics environment.
Proficiency in using various computer systems and applications.
Ability to work efficiently under pressure and manage multiple tasks simultaneously.
Flexibility to work outside standard hours, including weekends, as required.
Strong problem-solving skills and a positive attitude.

Why Join Us?

Competitive salary of £27,000 per annum.
Full-time role with the opportunity to work in a supportive and fast-paced environment.
Flexibility in working hours, with opportunities for additional shifts.
A chance to contribute to a growing team and develop new skills within an exciting industry.
If you're ready for a new challenge and meet the criteria, we'd love to hear from you! Apply today to join our team in Livingston.

Note: This role requires flexibility in working hours, including shifts between 6am and 10pm, as well as weekend coverage when necessary.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age