Customer Service

Pertemps Kettering; Irthlingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire company in the UK seeks a Customer Hire and Sales Coordinator to manage customer queries and liaise with client depots. This role involves identifying sales growth opportunities and managing invoice queries. Ideal candidates have significant customer service experience and strong administration skills. Enjoy a supportive company culture with benefits including competitive salary, pension, and health & wellness programs.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Employee Welfare Fund

Health & Wellness programs

Qualifications

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to build strong relationships with stakeholders.
• Excellent attention to detail.

Responsibilities

• Manage customer queries and liaise with client depots.
• Identify opportunities for sales growth.
• Manage invoice and credit queries.

Skills

Customer service experience

Strong administration skills

MS Office proficiency

Ability to work in fast-paced environments

Job description

Overview

Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and client is carried out in an efficient and effective manner.

This is a fast-paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.

Responsibilities

• Manage customer queries and liaise with client depots to ensure customer requirements are met.
• Identify opportunities for sales growth.
• Manage invoice and credit queries, collate weekly KPI data and produce performance reports as required.

Qualifications / Experience

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

About the Company and Benefits

Has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
• Monday to Friday, 8am-4:30pm (30 minute lunch)

Apply today