Customer Service

Recruitment Growth Ideas; Herne Bay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service firm based in Herne Bay is seeking a Customer Service Assistant. The role involves being the first point of contact for customers, handling enquiries across phone, email, and in person. Ideal candidates should possess good communication skills and a friendly attitude. Full training is provided, and there are opportunities for career growth. This is a great opportunity for anyone looking to start a career in customer service.

Benefits

Full training and ongoing support

Opportunities for career growth

Qualifications

• Previous customer service experience is helpful but not essential.
• Full training will be provided.

Responsibilities

• Answering customer calls, emails, or face-to-face enquiries.
• Handling orders, returns, and complaints professionally.
• Providing accurate information about products or services.
• Logging enquiries and updating customer records.
• Working closely with other departments to resolve issues.
• Following company procedures and service standards.

Skills

Good communication and people skills

Friendly, patient, and helpful attitude

Ability to stay calm under pressure

Basic computer skills

Job description

Overview

Job Title: Customer Service Assistant

Location: Herne Bay

Start Date: ASAP

We are looking for a friendly and reliable Customer Service Assistant to join our team. You’ll be the first point of contact for customers, helping with enquiries, solving problems, and providing excellent service across phone, email, or in person.

Responsibilities

• Answering customer calls, emails, or face-to-face enquiries.
• Handling orders, returns, and complaints professionally.
• Providing accurate information about products or services.
• Logging enquiries and updating customer records.
• Working closely with other departments to resolve issues.
• Following company procedures and service standards.

Requirements

• Good communication and people skills.
• Friendly, patient, and helpful attitude.
• Able to stay calm under pressure.
• Basic computer skills (email, data entry, etc.).
• Previous customer service experience is helpful but not essential — full training will be provided.

Benefits

• Full training and ongoing support.
• Opportunities for career growth.