Customer Service

eRecruitSmart; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Join Rocksteady Music School as a Customer Service Representative in a beautiful converted manor house in Hampshire. This role focuses on delivering exceptional customer service, solving inquiries, and supporting a mission to empower children through music education. If you have a passion for helping people, apply today.

Benefits

Annual staff bonus

Free onsite parking

Benefits package including discounts on everyday purchases

Opportunities to work with the Rocksteady Foundation

Qualifications

• Previous experience in a customer facing role is essential.
• Passionate about helping customers and your team.
• Positive and enthusiastic approach to work.

Responsibilities

• Deliver quality customer service through multiple channels.
• Resolve customer enquiries and manage complaints.
• Inform new customers of the benefits of music lessons.

Skills

Strong written and verbal communication skills

Exceptional telephone manner

Organised with high attention to detail

Flexible and able to multi-task efficiently

Job description

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Rocksteady Music School have an excellent opportunity for an experienced Customer Service Representative to join the largest and fastest growing Rock School in the world at their office within a beautiful, converted manor house in Liphook, Hampshire.

Are you energised by helping people?
Are you looking to be a part of a positive, inspiring, and growing business that’s focused on empowering children? Do you have experience in Customer Service?

About the company
Rocksteady have been delivering progressive and inclusive music lessons for over a decade, sending passionate musicians into schools to teach primary school children how to perform music in a band. Rocksteady is the largest rock school in the world and their mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills.

About the role
As a Customer Service Representative your responsibilities will include:

• Delivering quality and passionate customer service through multiple channels (calls, email, live chat, social media)
• Resolving customer enquiries quickly and efficiently
• Managing, investigate, and resolve customer complaints where necessary
• Informing new customers of the benefits of our music lessons
• Recording information accurately into our internal systems
• Working within a fast-paced environment
• Office hours will be moving to 8am-8pm soon. Shift patterns may be required in the role to cover our open hours

About you
To be successful for the role of Customer Service Representative you must have / be:

• Previous experience in a customer facing role
• Strong written and verbal communication skills
• Exceptional telephone manner and confident on the phone
• A positive and enthusiastic approach to work
• Passionate about helping our customers and your team
• Organised with high attention to detail
• Flexible and able to multi-task efficiently

About the rewards
For the role of Customer Service Representative, you will receive a salary of £21,000 per annum plus excellent benefits which include:

• Annual staff bonus
• Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard
• Free onsite parking
• Benefits package including discounts on everyday purchases, free 24/7 GP service and more
• Fun – through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year
• Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK

Additional Information
Rocksteady Music School are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.

If you are offered this position, Rocksteady will ask you to complete a DBS check that is proportionate and relevant to the position concerned. If the post does not involve working with children, this will usually be a basic DBS check and you will only be required to disclose unspent convictions.

Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.