Customer Service

Adore Recruitment; Chelmsford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A growing retailer of storage solutions seeks a Customer Service Executive in Chelmsford. The role involves handling customer complaints with professionalism, providing support via various channels, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and experience in a similar environment.

Benefits

Bonus scheme for high performers

Employee discounts on our products

Free on-site parking

20 days holiday plus bank holidays

Casual dress code

Full training provided on products and systems

Qualifications

• At least 1 year of experience in customer service focused on complaint handling.
• Excellent verbal & written communication skills.
• Calm, patient, and solution-focused approach.

Responsibilities

• Managing customer complaints effectively.
• Providing exceptional customer service via phone, email, and live chat.
• Advising customers on our range of storage solutions.

Skills

Complaint Handling

Problem Solving

Communication

Customer Service

Detail-oriented

Tech-savvy

Job description

Join Our Growing Team–

Become a Customer Champion! We are a dynamic and expanding retailer of home and industrial storage solutions. We’re looking for a Customer Service Executive with strong complaint-handling skills to join our friendly and supportive team.

Chelmsford / Writtle, Essex – 5 days a week, office-based

A valid driver’s license is required due to our location.

Up to £27,000 per year + Bonus

Monday – Friday, 8:30 AM – 5:30 PM

What You’ll Be Doing:

• Managing customer complaints effectively, ensuring quick and fair resolutions
• Handling challenging situations with patience and professionalism
• Providing exceptional customer service via phone, email, and live chat
• Advising customers on our range of storage solutions
• Processing telephone orders efficiently
• Addressing delivery issues and following up to ensure customer satisfaction
• Carrying out general administrative tasks
• Expanding your product knowledge to assist customers more effectively

What We’re Looking For:

• Excellent verbal & written communication skills – you can de-escalate and resolve issues with ease
• At least 1 year of experience in customer service with a focus on complaint handling
• A calm, patient, and solution-focused approach to resolving customer concerns
• Strong problem-solving skills – you can think on your feet and provide solutions
• A positive, can-do attitude and ability to work both independently and within a team
• Organised, detail-oriented, and tech-savvy

Perks & Benefits:

• Bonus scheme for high performers
• Employee discounts on our products
• Free on-site parking
• 20 days holiday plus bank holidays
• Casual dress code
• Great location – ideally suited to candidates within a 10-15 mile radius
• Full training provided on products and systems

If you excel at handling complaints, turning unhappy customers into satisfied ones, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

Apply now and make a real impact in our growing team!